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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Rainy Winter

2/11/2020 (Permalink)

This winter has been a wash out. The expectation of snow has given way to the disappointment of rain, and lots of it.This time of year everything is usually frozen and there is no worry of flooding or leaking roofs but the ground has been over saturated ,basements are beginning to flood and roofs are leaking. Have you taken steps to protect your home from over saturation and heavy rain?

Here are some ways you can protect your home:

  1. Sump Pump - Have a contractor install a sump pump in your basement to drain any water back outside that may enter your basement.
  2. Backwater Valve - Have this device installed to prevent city sewage from backing up into your home.
  3. Roof / Chimney Inspection - have your roof inspected on a regular basis to check for damage and repair as needed to prevent leaks. Water can seep in through cracks on your chimney so have any cracks repaired immediately.
  4. Property Inspection - if you notice areas on your property that are collecting water or over saturated contact a landscaping company to see what your options would be to rectify those areas.
  5. Gutter Cleaning - make sure your rain gutters are clear of all debris. Have your gutters cleaned on a regular basis to ensure there is no spill over of water into your home.

These tips will help you keep your home free of damage and dry. If you do have an issue with flooding and water intrusion , call us here at SERVPRO of White Plains and New Rochelle . We are open 24 hours a day , 365 days a year. We look forward to serving all the communities in our area:

  • White Plains
  • New Rochelle
  • Harrison
  • Mamaroneck
  • Rye
  • Rye Brook
  • Purchase
  • Larchmont
  • Port Chester
  • Pelham

Our certified and experienced technicians are ready to help you get your home back to “Like it never even happened.”



New Year, Same Pipes

1/2/2020 (Permalink)

As the New Year begins and the temperatures drop, now is a good time to make sure your business is prepared for the cold weather and freezing temperatures. One of the leading causes for loss of business over the winter months is flooding. If you have restrooms in your business, the increase of holiday traffic can lead to an overworked sewage draining system. The plummeting winter temperatures can lead to broken pipes. Any one of these situations can lead to loss of income at a time when business is getting ready to slow down or affect your holiday rush.

The holiday rush increases traffic dramatically to local businesses. Black Friday starts the intense shopping season until the days after Christmas. If your business has restroom facilities , they are inundated with traffic for months and having some safeguards in place to prevent overflows and drain blockage is vital to maintain income and steady customer flow. Here are some tips to help keep business going:

  1. Have an efficient electric hand dryer installed into your facilities. This prevents paper towels from being thrown into toilets or drains.
  2. Make sure you have sanitary napkin containers available to prevent sanitary napkins from being flushed.
  3. Have an employee check facilities hourly to ensure all toilets and urinals are functioning correctly.

As the temperatures drop this winter and threats of arctic blasts with their extremely low temperatures move in, the threat of frozen and burst pipes increases quickly. Here are some tips to help prevent pipes from freezing:

  1. Make sure you have adequate insulation in basements, attics, crawl spaces and around windows and doors.
  2. Install a digital smart thermostat. It can be controlled and checked on from outside of your business. It also learns behaviors of the occupants and will adjust the temperatures to presets determined by you.
  3. If you have an oil or gas heat system, set up automatic delivery to prevent running out of fuel over the winter months.
  4. Open cabinet/counter doors to prevent freezing of pipes underneath counter tops during extreme temperature drops; this allows warm air to circulate around the pipes and prevent freezing.
  5. Leave faucets dripping on extremely cold nights, the water flow will help them thaw out pipes that may have started to freeze.

If you have any flooding issues in your business , call us here at SERVPRO of White Plains and New Rochelle. We have a crew ready to go 24 hours a day and 7 days a week, holidays included. We can respond immediately and help you get your business back to “Like it never even happened.”

Holiday and Our Homes

12/26/2019 (Permalink)

Tis the season for family and friends to get together. Our homes are filled with love and joy celebrating the holiday season.Our kitchens are busy with food cooking and there is always the clean up. The fireplaces are blazing with the sound of crackling wood. With the increase of cheer and love there is also an increase of workload on a homes drainage and sewage system. The increase of people also leaves homes more vulnerable to back up of drainage systems and an increase of fires in the home. What do you do in case of an emergency? First call a plumber if you have a water emergency or if you have a fire call the fire department to get your fire extinguished . Second call us here at SERVPRO of White Plains and New Rochelle.

Did you know that SERVPRO of White Plains and New Rochelle is open 24 hours a day/ 7days a week? That is right, we have a crew available 24 hours a day even through the holidays for all your emergency needs for water mitigation and fire damage. If you are in Harrison,Rye, Rye Brook, White Plains, New Rochelle,Purchase , Port Chester, Mamaroneck, Larchmont , Pelham and surrounding areas. Call us here at SERVPRO of White Plains and New Rochelle if you have any water or fire damage this holiday season. We are here all day and night to help.

Clean your rain gutters.

12/3/2019 (Permalink)

The snow storm predictions and dusting of snow we did receive this last round of weather is a gentle reminder that the temperatures will be moving to the much colder side within the next month or so. Now is a good time to make sure your rain gutters are free of leaves and debris. The small amount of snow we received will be melting and draining from rooftops and back to the ground . The water draining away needs a clear path free of obstruction and away from the foundations of the home.

An obstructed or blocked rain gutter can create issues to your home and its foundation. If there is a heavy rain storm and the rain gutters are blocked the gutter will overflow and drain along the side of the house into the ground and seep down to the foundation. Freezing temperatures would allow that water to freeze and possibly crack your foundation. There is also the chance that a clogged gutter will freeze and begin to work its way under the overhang of your roof subsequently damaging your roof and during the thawing out process there would be water leaking into your home from the ice dam thawing out. A great way to prevent this from occurring is to have your gutters cleaned on a regular basis. Have your gutters cleaned at least twice a year or if you have many trees around your home , you will need to clean them more often.

Cleaning rain gutters on your home can be an arduous task and if you are not comfortable on a ladder I would recommend having a professional come in a clean the rain gutters for you. According to HomeAdvisor.com the average cost of gutter cleaning is $156 . Single-story homes may cost between $70 and $200. Two-story homes range between $90 and $225 per job. Three or more stories may cost an additional $75 to $200 per service. The service can definitely get a little pricey but is necessary to reduce and prevent damage to your home.

SERVPRO of White Plains and New Rochelle is here 24 hours a day, 7 days a week, 365 days a year for all your water mitigation, fire and soot cleanup, mold remediation and rebuild needs . Call us anytime day or night.

Candle Safety Tips

11/27/2019 (Permalink)

The holiday season is approaching us quickly and a good reminder for the season is candle safety. There is no denying that the ambiance that lit candles creates is beautiful and serene. The Christmas scene with candles lit, snow falling outside of the window and a fireplace aglow sets the seasonal mood just right. I can hear Christmas carols playing in the background with just the thought of that scene but if the candles are not handled properly with care the scene can be much more detrimental.

According to the National Fire Protection Association from 2012 -2016 , U.S. fire departments responded to an estimated 8,200 home structure fires that were started by candles per year. These fires caused an annual average of 80 deaths, 770 injuries and $264 million in direct property damage. Here are some tips on candle safety:

  1. Use flame-less candles in your home. They create the same light without the dangers of candles. They are also great for homes with pets and children.
  2. Blow out candles before leaving a room or going to bed.
  3. Do not burn candles on plates or surfaces that could burn,break or shatter. Keep the candle in the glass container to burn.
  4. Cut the candle wick to ¼ in before lighting
  5. Keep wax pool free of any debris such as matchsticks to prevent flaring up
  6. Keep candles at least 12 inches from anything flammable.

With these helpful tips your home should be much safer and if you do have the unfortunate event of a fire please call us here at SERVPRO of White Plains and New Rochelle. We have experienced technicians to help get your home back to pre-fire condition and “Like it never even happened.”

Do not burn the turkey!

11/22/2019 (Permalink)

The time is almost here when the stove tops and ovens will be blazing to cook turkeys, mashed potatoes, yams and an array of pies and desserts. Homes will be prepared to receive family and friends for a feast of gratitude for all we have given and received this past year. While preparing homes and meals for this celebration please be mindful of the food being prepared in the kitchen. Cooking fires are the number one cause of home fires and home injuries. The leading cause of fires in the kitchen is unattended cooking. Here are a few tips to help avoid a fire this holiday season:

  1. Make sure you are well rested and not sleepy. If you have consumed alcohol do not use the stove or oven. Enjoy that glass of wine with the meal after the food has been cooked.
  1. While frying, grilling, boiling and broiling food stay in the kitchen to monitor the food. All it takes is a small amount of grease to flare up into a larger out of control fire or a boiling pot to boil completely out and burn the food inside.
  1. Always use a timer while baking,simmering or roasting food. Keep your smartphone timers set to remind you at this busy time to check multiple foods cooking at once.
  1. Keep all flammable objects away from hot cooking surfaces or open flames.

Following these precautions will help to avoid a fire from occurring but in case a fire does happen, here are some tips to help:

  1. If you do not know how to put the fire out , leave right away and make sure doors are closed behind you to help contain the fire.
  1. Call 9-1-1 or the local emergency number as soon as you are safe.
  1. If fighting the fire is an option , make sure others are getting out and you are able to get out quickly too. Leave yourself an out.
  1. If you are cooking with grease , have a lid nearby that will completely cover the cooking pan you are using . If a small grease fire happens, slide the lid over top of the pan it is in and turn off the heat source. Do not remove the lid until the pan has completely cooled down and the fire is out.

If you do happen to have a fire in your home this holiday season call us here at SERVPRO of White Plains and New Rochelle. We have years of experience and trained technicians to get your home back to "Like it never even happened".

Flu Free Turkey

11/21/2019 (Permalink)

In the United States , flu season occurs in the fall and winter. The influenza virus does circulate year round and most of the time peak flu activity falls between December and February but occasionally lasts into the month of May states the CDC.

. Did you know that the flu virus can remain viable on surfaces for up to 48 hours? Cleaning surfaces and objects that are frequently touched minimizes the likelihood of contracting the flu virus when you touch an infected surface. With the holiday season approaching quickly and families preparing for travel and quality time with one another, now is the time to step up normal cleaning processes and call us here at SERVPRO of White Plains and New Rochelle

As an emergency response company, we understand the hidden danger of contaminated surfaces in a workplace or home. This time of year, the flu virus can be a hidden danger at home, at work and in the community. It is a serious illness and we want our friends and neighbors to take it seriously.

So before your family and friends arrive from out of town call us here at SERVPRO of White Plains and New Rochelle to deep clean your home or business. Here at SERVPRO of White Plains we are experts in cleaning and sanitizing building materials, surfaces and contents after fire, water, or natural disasters. We are open year round and are able to deep clean after your holiday guests leave.

Reconstruction Department

10/9/2019 (Permalink)

We here at SERVPRO of White Plains & New Rochelle, offer a full Reconstruction department for all projects with interior construction.  Any and all kinds of mitigation work to be performed should be done in such concept to make reconstruction efforts as swift as possible.  If a restoration business is solely geared towards demolition, though never sees nor learns the reconstruction process, the demolition workers could ultimately make each reconstruction project very difficult without knowing better.  If we remove drywall and plaster, we do so in a fashion to make it easy for separate crews to reconstruct the walls and ceilings with a professional paint job to follow. Here at SERVPRO of White Plains & New Rochelle all of our Mitigation managers have much reconstruction knowledge, and do not perform demolition without the know-how plan to reconstruct any materials taken out.

Before performing 25K worth of mitigation work SERVPRO has the experience to detail and negotiate with adjuster to classify the scope of work as necessary and just.  Insurance adjusters do the same work as our managers here at SERVPRO, yet they handle many more jobs each since they have no crews to oversee and manage. Being well professed in their craft, insurance claims can sometimes be a tough battle to work through alone, without having much knowledge related to the claims process as far as the insured’s options, coverage, and most of all negotiations.  Many people think water will dissipate through materials and cause no harm, but do not realize how necessary it is for removing non-salvageable materials, drying equipment, containment, decontamination, determining quantity of flooring layers, asbestos and lead testing, and last but not least the importance of experience to know what can and cannot be saved to better serve the customer and keep claim costs down.  When a claim is not covered that does not mean it is permanent. Hence why it is important to have a mitigation professional determine the scope or work and it’s scientific necessity to save your property.

Clients can sometimes be confused by the terminology and process in our field, so to better clarify, there are three main parts to a claim.  The Cause, Mitigation, and Reconstruction are the stages which all have individual key importance in claims process. The Cause of loss, whether it be from: a broken pipe, back-up from drain, fire source, or mold source - is the factor that determines what shall or shall not be covered.  For instance, a flood in a basement with Cause of loss as ground water penetrating foundation wall in basement, would typically not be covered, unless an endorsement is specified in insurance policy. Meanwhile, a broken pipe in basement wall may appear as ground water, but you wouldn’t know unless able to find broken pipe by the aid of our moisture meter and experienced plumber.  The Mitigation is where all non-salvageable structural materials like drywall and flooring are removed only where necessary, and the remaining structure is dried by aid of drying equipment – dehumidifiers and air movers. Once all necessary demolition finished and remaining structure confirmed dry with no future damage possible by water remaining saturated, then it is time for the Reconstruction.  The last part is the Reconstruction, which is where we fully rebuild all removed materials in structure that were taken during mitigation. Reconstruction requires experienced and licensed professionals who understand the craft and know the best and safest way to repair the loss.

If a simple loss occurs, that is localized, mitigation is typically completed in under 7 days, unless factors present themselves which extend the time frame.  The reconstruction typically can take much longer, but if all costs are approved and negotiated beforehand, which we always do here at SERVPRO of White Plains & New Rochelle, then the rebuild process can be complete in a few weeks for a localized loss.  Before mitigation is complete, our rebuild department will usually have all necessary items in place to begin and approval of costs set so there is no waiting period due to us. That is not to say that a rebuild can take up to 6 months, which does happen.  But if there are no asbestos abatements, or hiccups in coverage, then we make every effort to reconstruct your home beautifully back to how is was prior or even better, to serve our motto and make it appear “Like it never even happened.”

If someone should need emergency services, mitigation, cleanup, mold remediation, mitigation reconstruction, separate reconstruction not due to a loss, or even project advice

Please call us at:   (914) 684-1560 or toll free at 800-967-6663

Open 24/7  - Typically onsite within 90 minutes  - Experience to make process seamless

September is National Preparedness Month

9/9/2019 (Permalink)

Burning flames covering the entire picture Fires happens quickly and unexpectedly. Prepare before disaster strikes.

No matter where you live or work, emergencies caused by weather, fire, wind, water, and other natural or man made disasters can strike at any time and are largely unpredictable. SERVPRO of White Plains and New Rochelle reminds home and business owners in Rye, Harrison ,White Plains, New Rochelle, Mamaroneck , Larchmont, Rye Brook and surrounding areas that preparing in advance is the best thing you can do to help minimize a disaster’s impact on your loved ones and your property. Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month.This is a time to create, or update, your plan for when disaster strikes. In the same way that people make ‘resolutions’ at the New Year, National Preparedness Month is a great time to resolve to create a plan, or review your existing plan, each and every year .

Everyone needs a comprehensive emergency plan. Business owners also need to plan for business interruption and continuation. But equally importantly, families and businesses alike need immediate access to data like emergency and insurance contacts, shut-off valves, electrical panel locations, and the line of command to authorize work so emergency responders can react quickly and appropriately during the emergency. This month’s focus on preparedness is a great incentive for both families and businesses to put a plan in place and review it regularly. Creating an emergency plan is straightforward.No matter what type of threats exist where you live or work – wildfires, flooding, hurricanes, tornadoes, or other natural or man made disasters – tools are available from FEMA (https://www.ready.gov) with guidelines for preparing emergency food, water, and medical supplies; planning for special needs; and creating communication and evacuation plans. These tools and others, like the SERVPRO READY app, also help you store essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Both home and business owners can download the free app athttps://ready.SERVPRO.com/home/mobileapp.

Local business owners can take an additional preparedness step by designating SERVPRO of White Plains and New Rochelle as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) to be stored in the READY app. The key to getting your life or business back on track is timely response after a disaster strikes. That’s why it’s important to take the time to record and store your information electronically, and then commit to a time – like National Preparedness Month – to review and update your records at least once each year. Remember, filing cabinets and their contents may be inaccessible or even destroyed in an emergency situation, so don’t depend on them to keep track of critical insurance, property, or contact information in the event of a disaster. Store your data electronically. If disaster strikes, you’ll have the information you need literally at your fingertips. SERVPRO of White Plains And New Rochelle specializes in disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers.

For more information on SERVPRO of White Plains and New Rochelle , please contact us at (914) 684-1560 or 800-967-6663. For more information on SERVPRO® and the SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners. individual homeowners.

Tree Damage

6/11/2019 (Permalink)

The care and upkeep of the trees on your property is important to prevent property damage to your home or business. The initial spring clean up has been done for a few weeks now and taking a second look with a focus on the trees of your property is a good idea.

  • Look for broken or damaged tree limbs
  • Check to see that there is leaf growth on the branches
  • Does the tree look sturdy, is the tree leaning ?
  • Are there any hollow areas of the tree showing?

 If the trees on your property exhibiting multiple symptoms from the above list, calling in an arborist who is certified by the International Society of Arboriculture, to inspect affected trees is recommended. The certified arborist can inform you of the exact nature of your trees issue and help determine a plan of action. Whether it is removing affected branches or the entire tree , an arborist will know what plan of action to take.

 In case a tree does fall on your property and damages your home or business call us here at SERVPRO of White Plains and New Rochelle 24/7 . We will be able to extract any water that may have gotten into your home or business after the tree fall and we also offer boarding up and tarping services to cover any holes created by the fall. Boarding up and tarping your property will ensure that no outside weather affects the interior of your home or business and act as a deterrent to people not authorized to enter the property.

Tornado safety

5/30/2019 (Permalink)

Here in Harrison, NY where our office and shop is located, we have seen some severe storm warnings as well as tornado watches. South of us in Pennsylvania tornadoes have touched down in some areas creating major damage but luckily no loss of life. Are you prepared for a tornado? What do you do if you find out one is coming?

This day and age we are constantly connected to information worldwide, there will be an emergency alert from weather channels alerting us to incoming severe weather and possibly tornadoes. If the watch turns to a warning than that means a tornado has been spotted on the ground and you should:

  • Seek shelter immediately in a structure that is well-built.
  • Go to a basement or room central to the building ,preferably with no windows.
  • If you have to use the bathroom as a safe room , get into the tub and cover yourself with a mattress.
  • Avoid windows, outside walls and doors. Flying glass,collapsing walls and doors turning into flying projectiles can all cause serious bodily harm and even death.
  • If you are stuck outside on a road or highway, do NOT seek safety under an overpass. The overpass actually creates a wind tunnel with the churning debris and air increasing in speed and velocity as it moves under and around the overpass. Find a low lying area and lay flat covering your face and head.
  • If you are stuck in your vehicle, leave it running that way the airbags will deploy if necessary and buckle up. Tornadoes are fast and it is not advised to try and outrun one.

After the tornado has passed , assess the damage and call us. We serve White Plains, New Rochelle, Harrison, Rye, Rye Brook, Purchase, Mamaroneck, Larchmont, Port Chester and Pelham. SERVPRO of White Plains and New Rochelle has boarding up services, water extraction, pack-out services, fire and smoke clean up. We will work with your insurance company to ensure your home is returned to its pre storm state. “Like it never even happened.”

Memorial Day Weekend

5/24/2019 (Permalink)

 The Memorial Day holiday weekend is here and many local businesses will have Memorial Day sales this weekend and with people traveling, the influx of customers patronizing businesses could increase significantly. With the increase of customers patronizing establishments this weekend there is an increased chance of a water event whether it is increased use of the restroom facilities at rest stops or the increase water usage at local restaurants. The rise in  water usage can contribute to a water event that could threaten to affect business on this very busy holiday weekend.

  We have a proven track record of working in the community since 1996 to help you and your business get back on your feet as soon as possible to limit any more loss of revenue. SERVPRO of White Plains and New Rochelle is available 24 hours a day for your emergency water mitigation needs. We have staff on call around the clock since predicting a water event is impossible. That is why we stay ready and prepared for anything that may come our way.

 Here at SERVPRO of White Plains and New Rochelle we thank the military service members who gave their lives to protect the freedoms we have today.   

Thunder and lighting precautions

5/23/2019 (Permalink)

 According to the weather.gov website,lightning strikes the United States about 25 million times a year and kills an average of 47 people each year. Do you know some of the suggested safety measures to take in the event of lightning? What structures are safe to seek shelter ? What measures can you take to ensure your safety, your family's safety and even your pets? Here are some safety suggestions and guidelines to follow:

  • Do not use phones that are attached by cords, cell phones are safe alternatives.
  • Do not touch T.V`s ,computers or cords but you can use remote controls correctly.
  • Do not shower, wash your hands or do dishes. Avoid plumbing.
  • Do not lean on exterior doors or windows that might have metal components that connect the outside to the inside .
  • Do not use your balcony, carport, open garage areas ,porches and avoid lying on concrete flooring or leaning against concrete walls
  • Do not leave your dog outside in it`s dog house, a dog house is not safe shelter and if the doghouse is chained to a tree, there is even a higher risk to your pet. BRING YOUR PETS INSIDE DURING A SEVERE STORM.
  • Do not unplug your equipment during a storm. Typical surge protectors will not protect your equipment from a lightning strike.

 I guess grandma was right when she said get off the phone, do not shower and turn off the television when there would be a thunderstorm. I assumed she was being overprotective but she was right. Here at SERVPRO of White Plains and New Rochelle we want our community to stay safe and follow precautions. Personal belongings and property can be replaced , lives can not.

Communities along the shore.

5/23/2019 (Permalink)

 SERVPRO of White Plains and New Rochelle serves communities along the Long Island Sound such as Rye, Mamaroneck, Port Chester, Larchmont, New Rochelle and Pelham. There is always a threat of flooding in these communities during spring times rainy season , thunderstorms during the summer and hurricane season from June 1st to November 30th

 Flood preparations are vital to help maintain your property and your lives. Before the flood strikes there should  preparations made.

  • Have a plan in place to be able to communicate with family and friends in case of a disaster.
  • Have an emergency kit that contains first aids supplies as well as enough non-perishable foods to sustain you and your family for at least a few days.
  • Be aware if your home is on a floodplain, educate yourself on the route to higher ground in case of flash flooding and know the roads near you that flood faster than the others and plan accordingly
  • Sign up for notifications from local weather stations as well  to be kept informed of weather changes and flood levels.
  • Prepare your home by sandbagging and creating a wall to protect your home as much as possible. Ensure your sump pump is operational and check your home insurance to ensure you have flood coverage. Flood coverage is not normally apart of a regular insurance policy and will need to be added on to cover your home effectively.
  • When notifications start for a flood warning immediately start to pack and make preparations to evacuate. Pack for your pets as well. Do not wait until the last minute.
  • Charge all of your electronics cell phones, and portables radios. Pack back up batteries for your devices as well. You can also get portable solar charging panels for your devices at local outdoor adventure stores.
  • Fill up the gas tank of your vehicles
  • Be ready to leave if you notice your home will definitely flood, do not wait to be told to evacuate. Have a plan in place that includes arrangements to stay somewhere until the waters recede and you are given the o.k. to return by local officials. If you have pets make sure you are able to bring them with you or make arrangements for boarding in a facility that is safe from the flood waters.

The clean up process from flooding can be extensive, time consuming and tiring. Here at SERVPRO of White Plains and New Rochelle we have years of experience dealing with flooding and natural disasters. Give us a call and we help get your home back to “Like it never even happened.”

Late spring and early summer backyard oasis time!

5/22/2019 (Permalink)

 The sun is out and the temperatures are rising, which makes us here at SERVPRO of White Plains and New Rochelle happy. We get to work outside during the work week and enjoy our  backyard patios during the weekend. The upkeep on our backyard spaces can be grueling and expensive at times but the end result is so worth it. An oasis to call our own to enjoy after work and during the weekends.

 During the process of keeping our outdoor spaces in decent shape we maintain the lawn by watering them with sprinklers or move ground to make spaces enjoyable and to our liking. In the process of maintaining or upgrading these spaces, we can leave our homes susceptible to water intrusion. Whether it is from sprinklers placed too close to the home, dirt that has been pulled away from the home to waterproof the foundation, or filling the pool these activities can create a water event in our home by over watering of the yard and the excess water finding its way into the basement, a fast moving thunderstorm drops excessive amounts of water and the foundation is not being protected by the dirt or the pool is overfilled and water runs back into the house. If you do have a water issue this late spring into the summer , we are here 24 hours a day, 7 days a week so you can continue to enjoy your outdoor space while we take care of your indoor space.

Insure your business

5/21/2019 (Permalink)

Fire can strike anywhere and leave businesses in ruin. Get proper insurance whether you own or rent.

 A property owner having tenants that are residential or business can be time consuming with the day to day maintenance and upkeep of the property . The time and resources can exponentially increase when there is an emergency situation such as a fire or flood. Here at SERVPRO of White Plains and New Rochelle we can help . Recently a business owner contacted us about a tenant that had been evicted and left all of their inventory behind. Previous blogs have addressed tenants in residential situations having renters insurance but it is just as important for business/commercial tenants to have their own insurance to cover their inventory.

 A local 2nd hand shop suffered a loss of all of the inventory and place to do business after a neighboring business caught fire and the soot and smoke traveled through to their business. They were unable to do business due to the heavy smoke and soot damage. They had assumed the landlords policy would cover their store and its contents. The landlords policy only covered the structure of the building. Unfortunately the tenant was evicted due to not being able to pay their rent and the landlord was left to clean out all of their inventory that was left behind.

 Our crew is currently cleaning out the space and after 4 large dumpsters being filled to this point, there will be at least 4 more. If this shop owner would of been properly insured their inventory would of been replaced or reimbursed as well as rental assistance until they were able to get their shop back in business.

Asthma and Allergy Month

5/14/2019 (Permalink)

 The month of May has been declared “National Asthma and Allergy Month” since 1984 by the Asthma and Allergy Foundation of America. As the weather warms and plants,flowers and trees begin to bloom they release different types of pollen and the chance of an allergy episode or an asthma attack increases exponentially. The OTC options  and quality of allergy fighting medication has gotten better over the years and with better asthma medications, allergy and asthma symptoms can be controlled. Another important step to take in managing allergies and asthma is environmental, meaning your home.

 An important aspect of taking care of allergies and asthma is home cleanliness. Everyday dust, animal hair and even pest droppings can affect allergies and asthma. Maintaining a clean home is vital to have a healthy breathing environment. Here at SERVPRO of White Plains and New Rochelle we can help with your cleaning needs. A deep cleaning of your wall to wall carpets and your area rugs will help to decrease dirt and allergen build up in your home. A thorough cleaning of those spots that rarely get attention such as behind large pieces of furniture and corners of barely used rooms need cleaning  attention too.

 Reducing the amount of dirt and allergens in your home will help the asthma and allergy sufferers in your life breathe a lot clearer and focus on the life around them and not the symptoms of their ailments. SERVPRO of White Plains and New Rochelle will help with that deep clean of your  Rye, New Rochelle, Mamaroneck, White Plains, Harrison,Purchase, Port Chester or Larchmont home.

May showers are on track to beat April showers.

5/14/2019 (Permalink)

The past few days here in the White Plains, New Rochelle, Rye,Purchase and Harrison areas it has been non stop rain. The month of May is for enjoying the bloom from April`showers but it seems Mother Nature has different plans this year. The steady rain has been falling for days saturating everything.The water table has risen and we don't know what areas will be over saturated and begin flooding soon. Low lying areas will show signs of flooding first but sometimes flooding occurs when we least expect it.

  When a flooding incident or water damage strikes, it is never a planned event. We can make preparations for heavy rain events or take precautions with our homes plumbing but it is impossible to know when water will flood and damage our home or business. Here at SERVPRO of White Plains and New Rochelle we provide 24/7 emergency response because our decades of experience has shown the unpredictability of these events. We have an emergency response crew on-call after business hours just in case of an emergency. Our on-call hours are everyday of the year including holidays.You can expect an immediate response day or night. We are “ Faster to any disaster.”

Fire Pit Safety

5/13/2019 (Permalink)

 The outdoors are calling as the weather begins to warm up. Lawns are gardens are returning back to their vivid spring colors and neighbors are coming out of hibernation. The sounds of lawn mowers and weed wackers are abundant. The smell of freshly mowed grass and barbq`s permeate the air. Spring is here to awaken all of our senses. With the arrival of spring and heading into summer, more and more people are coming outside to enjoy the fresh air .When night falls, fire pits are being lit to extend the day and conversations with friends and family carry on into the wee hours of the night. Even through conversations with friends and family around the firepit in the backyard are great ways to build memories, remembering fire safety and responsibility will ensure those times continue.  

  1. When lighting your fire pit ,do not use highly flammable ignition sources such as gasoline or lighting fluid. Build a pyramid with three pieces of seasoned wood ( seasoned at least 6 months) stand them end to end like a rooftop and then fill in the gaps with crumpled up newspaper and some small dry kindling sticks.
  2. Make sure your pit is 10-20 ft away from any building, plant ,trees and overhanging branches. Since hot embers can travel, be cautious and keep a bucket of sand, pail of water or working garden hose close by in case an ember goes astray. Having a Class B or C fire extinguisher nearby would be good too.
  3. When extinguishing the fire make sure the fire is completely out , if you purchased a fire pit kit , most manufacturer`s include a safety guide to explain the proper procedure to extinguish the fire in the pit. If you use your garden hose to extinguish the fire , use the wide pray selection to keep from spreading hot embers with a direct, heavy stream of water. Thoroughly drench the fire pit to ensure it is out. If the fire is just hot embers and no flames a decent coating of sand should keep any fires from occurring.A coating of sand and a decent soaking should eliminate the threat of any fire re-igniting.

 These are just a couple of quick tips to ensure you and your family have a great backyard season. Safety first and if a fire does occur that becomes to large please call your local fire company immediately and evacuate the area.



Establish a safe escape route for your home

5/2/2019 (Permalink)

If there was a fire at your home, are you prepared to get out safely? Does your family know where to meet outside of your home? It is vital to have a fire escape plan in place that will help you and your family get out of your home safely in case of a fire. Here a few suggestions to get your family to safety in the event of a large fire.

1. Make a Plan.

Have a family meeting and walk through your home to identify all exits and possible escape routes. If you have children consider drawing a floor plan that identifies at least two exits out of each room, include windows and doors. Hang a copy of the floor plan in each child's room.

  1. Practice your escape route.

Have a family meeting at least twice a year to practice the escape routes you have agreed on and meet at a predetermined safe meeting spot.

  1. Determine a safe meeting spot outside of your home.

Find a spot in front of your home that would be a safe meeting spot for your family in the event of a fire. Make sure the spot is far enough away from the home to be safe but close enough to get to quickly and out of the way of responding fire departments. The mailbox at the end of a drive or a spot agreed upon by the family.

With these 3 tips you can help get you and your family safely out of your home. Property can be replaced but our families can not. Let us here at SERVPRO of White Plains and New Rochelle help you get your home back to “Like it never even happened."

Sump pumps need love too.

4/26/2019 (Permalink)

 April showers bring May flowers but they also bring flooded basements and leaky roofs. A number of homes that SERVPRO of White Plains and New Rochelle has been to recently was due to flooded basements or other living areas. During the initial inspection process to see what the cause of the water damage was and what was affected, it was discovered that a sump pump might have not been operating correctly and the damage was more extensive due to a malfunction of the sump pump.

   There are some steps that homeowners can take to help maintain their sump pumps and help avoid a costly and time consuming water event in their homes :

Every 3-4 months

  • Clean pump inlet screen
  • Check power cord / make sure the cord is plugged in
  • Make sure the pump turns on by dumping a bucket or two of water into the sump, this will also help to determine if the float is operating correctly up and down.

Annually

  • Take the pump out of the sump to clean and inspect it for any obvious defects
  • Clean out the sump
  • grease /lubricate any necessary bearings on the pump. Check owners manual for maintenance instructions.
  • Lower the pump back into its correct position in the sump
  • Test the pump and float by dumping a bucket or two of water into the sump.

 Most importantly, if you do not feel comfortable taking care of the maintenance or are not mechanically inclined, ask the company that installed it to do the maintenance or for a referral for a company that can. Regular maintenance of your sump pump will help keep your water prone areas safe from flooding and keep your home environment a safe livable space for years to come. A little maintenance will go a long way.



Tenants please get renters insurance

4/24/2019 (Permalink)

If you rent a home, apartment or any other type of housing you should have renters insurance. Renters insurance will cover loss of your personal items as well as assist you in temporary housing in case of a fire or any other catastrophic loss scenario. During an emergency situation it is best to have your own policies in place so you can act immediately and not have to wait or endure any more suffering while dealing with a small or large loss. A few reasons tenants might not get renters insurance is:

  • They are under the impression that the landlords policy covers them.

            The insurance policy for the building will cover the structure but not the contents

             belonging to the tenants.

  • Insurance policies are too expensive.

Renters insurance policies run between $100-$200 a year and usually average around $16.00 a month. Which is a small amount to pay for replacement of personal items and having relocation benefits in case of inhabitable conditions.

  • They think the money could be spent better elsewhere.

             Insurance premiums  averaging $16.00/ a month  for renters insurance policies

             are affordable and offer security in emergency situations. The policy having the benefit  

             of replacing or reimbursement for damaged personal belongings and relocation

             benefits is priceless.

In this day and age with costs of goods and everything else rising it can be difficult to spend that extra money on a policy that might not seem important and for an event that might not happen. The security of knowing if a fire or water damage does occur at home that you are covered is priceless. Here at SERVPRO of White Plains and New Rochelle we work with insurance companies and can assist you if you have a fire or water event at your home, apartment, condo or wherever you rent. Call us 24 hours a day/ 7 days a week.

Tenants having renters insurance should be required

4/23/2019 (Permalink)

Requiring your tenants to have renters insurance will help you save money and help provide some protection from lawsuits. Why should landlords  require tenants to have insurance?

  • Living expenses are covered with Renters Insurance

           Many policies will offer relocation assistance if the renters are not able to stay in their  

           homes due to a loss. Also a friendly relationship is sometimes established between          

           landlord and tenant and there could be a feeling of obligation to provide housing on top

           of dealing with the loss of property. The renters insurance would eleviate that extra  

           responsibility.

  • The risk of a lawsuit is lowered

           If the property is damaged or an individual is injured because of the tenants

           carelessness, more than likely the landlord's liability policy will not cover the tenant.

           Renters insurance protects the tenants property against damage or loss and covers

           personal liability if an individual is injured while on the property. Also if there is an

           incident such as fire damage, flooding, pipe breaks, sprinkler system break, sewage

           back-up or any other potential event that is not the tenants fault, them having renters

           insurance will give the tenant the ability to recover losses on their policy and not try to

           pursue litigation against the landlord.

These are two major reasons for  tenants to have renters insurance. You will save money,time and stress by having this policy in place. The tenants will be able to focus on getting their personal belongings replaced with their policy and the landlord can get the property back to preloss condition. Call us here at SERVPRO of White Plains and New Rochelle we can provide the remediation, mitigation,fire and smoke clean-up, pack out or any other services the landlord or tenant might need with a water or fire event.

Water damage prevention tips

4/17/2019 (Permalink)

There are preventative measures you can take to reduce the likelihood of experiencing a water leak event in your White Plains, Harrison, Rye,Rye Brook, Purchase, Port Chester, New Rochelle, Mamaroneck, Larchmont or Pelham home.

The following are the five leading causes of water damage insurance claim and came up with solutions to help prevent them.

Plumbing Supply System Failure

The average cost was more than $5,000 after the deductible was paid.

Reducing the Damage

  • Some indicators are increased monthly water bill, banging pipes, rust stains, moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
  • Reduce risk of frozen pipes by raising your thermostat to 60 degrees or higher in the winter, insulate pipes, or let faucets drip so that water isn't sitting still in the pipes.
  • Install a leak detection system, just in case.

Toilet Failure

The average cost was over $5,500 after the deductible was paid. 1/3 of these incidents were caused by overflowing or clogged toilets.

Reducing the Damage

  • Wait for the valve to completely refill the tank and bowl. If it looks like it may overflow, turn off the supply valve.
  • Inspect a toilets components twice a year.
  • Consider upgrading the supply line to a sturdier braided steel hose.

Water Heater Failure

Reducing the Damage

  • Check the life expectancy and warranty for the water heater and replace accordingly.
  • Make sure to maintain the heater. Flushing sediments and inspecting the heater's anode rod may lead to an increase in life expectancy of your heater.
  • Inspect valves and use ball valves instead of gate valves whenever possible.

Plumbing Drain System Failure

The average cost per incident is $4,000 after the deductible was paid.

Reducing the Damage

  • If the sewer system is connected to the city's sewer system or you are located downhill or below street level, contact a professional to install a backflow prevention assembly into the home's sewer system.
  • Plant trees away from lateral drain lines to prevent roots from damaging piping
  • Never pour grease down the drain.

Washing Machine Failure

Washing machine claims averaged more than $5,300 per incident after the deductible was paid.

Reducing the Damage

  • One burst inlet hose and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
  • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.
  • Don't try to cut corners by overloading the machine, and use it only while someone is at home.

If you do experience a water damage in your home, give us a call here at SERVPRO of White Plains and New Rochelle. Call us 24 hours a day (914)684-1560 or toll free at 800-967-6663.

Moldy Days of May

4/16/2019 (Permalink)

Spring is finally here , the temperatures are rising and the rains are coming. All this increase in humidity and moisture can create a perfect environment in homes or businesses. A water damage event in the home or business creates an even higher chance of a mold event occurring if it is not dried out properly. If you notice mold in your home or business and you are located in White Plains,Harrison,Rye,Rye Brook,Purchase,Port Chester,New Rochelle, Mamaroneck,Larchmont  or Pelham give us a call here at SERVPRO of White Plains and New Rochelle at 914-684-1560

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

WHY SERVPRO? SERVPRO of White Plains and New Rochelle has a proven history of re mediating mold successfully in homes and businesses throughout Westchester County.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to re mediate your mold infestation.

If You See Signs of Mold, Call Us Today – (914) 684-1560 OR TOLL FREE AT 800-967-6663.

Smoke and soot need specialized cleaning techniques

4/16/2019 (Permalink)

If you have fire damage and live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle,  White Plains, Purchase, Port Chester , or Pelham call us immediately. Our experienced and trained technicians have the expertise and training to handle your soot covered or fire damaged  home and belongings with professional care and trained cleaning ability. SERVPRO of White Plains and New Rochelle has specialized cleaning equipment and chemicals to handle all your soot , smoke and fire cleanup needs.

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.

Smoke and soot facts:

Hot smoke migrates to cooler areas and upper levels of a structure.

Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of White Plains and New Rochelle will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

Virtually invisible, discolors paints and varnishes, extreme pungent odor.

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage. We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?

Call Us Today – (914)-684-1560 or toll free at 800-967-6663.

SERVPRO of White Plains and New Rochelle is READY

4/15/2019 (Permalink)

If you live in White Plains, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, Purchase, Port Chester, or Pelham call us immediately if you have storm or flood damage.

SERVPRO of White Plains and New Rochelle specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost. We are on-call 24 hours a day , 7 days a week including weekends and holidays.

Resources to Handle Floods and Storms

When storms hit Westchester County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today (914) 684-1560   24 hours a day/ 7 days a week / 365 days a years.

Faster to any disaster.

4/4/2019 (Permalink)

Time is of the essence when there is a water damage to your home or business in the White Plains and New Rochelle area. SERVPRO of White Plains and New Rochelle is located centrally to reach  White Plains, New Rochelle, Rye, Rye Brook, Harrison,Port Chester, Mamaroneck, Purchase, Larchmont and Pelham and are on call 24 hours a day 7 days a week to meet your emergency water remediation needs.

 Our highly trained and certified technicians will arrive to your home or business quickly and immediately begin working to remediate the water damage to help reduce the impact of the water event to your home or business. We have the resources to handle a pipe leak or even a major flood or storm.

When a storms hit Westchester County, we can scale our resources to handle  a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Call us today for all your water remediation needs (914) 684-1560 or toll free at 800-967-6663.

Fire Extinguishers and your home

4/3/2019 (Permalink)

 Having access to a fire extinguisher in your White Plains or New Rochelle home at all times is important to home safety but do you know what type of extinguisher to have ? Did you know that there are different types of fire extinguishers for different types of fires? Fire extinguishers are sorted into  different categories based on the types of fire they are used on there is Class A,B, C and K fires and the fire extinguishers are labeled according to the type of fire the extinguish. Here are the types of extinguishers and the types of fires they extinguish:

Class A extinguishers are water extinguishers and are used on ordinary combustibles such as:

  • Paper
  • Cloth
  • Wood
  • Rubber
  • And many plastics

*** Never use water extinguishers to extinguish flammable liquid fires.

*** Never use water extinguishers to extinguish an electrical fire.

Class B extinguishers are CO2 Extinguishers and are used on flammable liquids such as:

  • Fires in oils
  • Gasoline
  • Some paints
  • Lacquer
  • Grease
  • Solvents
  • And other flammable liquids

*** Never use CO2 extinguishers in a confined space, it can create a breathing hazard if proper respiratory equipment is not being used.

Class C extinguishers are a Dry Chemical Extinguisher and are used on electrical equipment such as:

  • Fires in wiring
  • Fuse boxes
  • Energized electrical equipment
  • Computers
  • Other electrical sources

Class K extinguishers are used for kitchen fires such as:

  • Fires involving combustible cooking fluids such as oils and fats

Multipurpose extinguishers combine Class A,B,and C  is a multi-purpose dry chemical extinguisher and can be used on:

  • Class A,B and C fires.

Now that we have gone over the types of fire extinguishers in your home, what do you do in the event of a fire at your home?

  1. Call the Fire department immediately
  2. Make sure you have a safe exit strategy before approaching the fire. Do not allow the fire to come between you or your exit.
  3. Identify the proper fire extinguisher needed ( Having an A,B,C extinguisher would cover all possible scenarios)
  4. Use the P.A.S.S. technique to extinguish the fire . P.A.S.S. stands for Pull, Aim, Squeeze and Sweep.
  5. Back away from the extinguished fire in case of a flare up.
  6. Evacuate immediately if the extinguisher is empty and /or the fire progresses past the initial stage.

If the fire is out of control or you doubt your ability to extinguish it ...EVACUATE IMMEDIATELY! The safety of you and your family is of the utmost importance, personal belongings and homes can be replaced, your life can not.

After the fire has been extinguished by you or the fire department give us a call here at SERVPRO of White Plains and New Rochelle . We have years of experience in fire and water damage. Our team of technicians is experienced and trained in dealing with fire and water clean up. We are available 24 hours a day, 7 days a week , 365 days a year. Call us at 914-684-1560 or toll free at 800-967-6663.

Flooded Out

3/25/2019 (Permalink)

 What do you do when there is water pouring into your home or business either from your basement  flooding , a  burst pipe in your upstairs bathroom or another cause of water damage to your home or business . Here are some Do`s and Don`ts we give our customers before we arrive.

 DO:

  • Shut off the source of water if possible or contact a qualified professional to stop the water source.
  • Turn off circuit breakers for wet areas of the building, when access to the power distribution panel is safe from electrical shock.
  • Remove as much excess water as possible by mopping and blotting.
  • Wipe excess water from wood furniture after removing lamps and tabletop items.
  • Remove and prop up wet upholstery cushions for even drying.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Remove to a safe, dry place any paintings, art objects, computers, documents and other materials that are valuable or sensitive to moisture.
  • Use wooden clothespins to keep furniture skirting off of damp floors.
  • Hang draperies with a coated hangers to avoid contact with wet carpeting or floors.
  • Hang furs and leather goods to dry separately at room temperature.

 DON`T:

  • Enter rooms with standing water where electrical shock hazards may exist.
  • Enter affected areas if electrical outlets, switches, circuit breakers or electrical equipment are exposed to water. Always avoid electrical shock hazards.
  • Leave books,newspapers,magazines or other colored items on wet carpets or floors to cause staining.
  • Leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.
  • Use your household vacuum cleaner to remove water,possibly causing electrical shock or damage to the vacuum cleaner.
  • Use tv`s or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.
  • Turn on ceiling fixtures if the ceiling is wet or enter rooms where the ceilings are sagging from retained water.

 If the water leaking into your home or business is dark water or from a known sewage source the Do`s and Don`ts are a different from non- contaminated water. Below is a list of what to do and what not to do.

DO:

  • Avoid all contact with sewage and items contaminated by sewage.
  • Wash your hands thoroughly after contact with contaminated items.

DON`T:

  • Spread contaminated water by walking unnecessarily on damaged or wet areas.
  • Turn on HVAC system if there is a possibility of spreading contaminated air.
  • Use household fans to dry the structure and spread contaminants.
  • Use products for personal hygiene and cleanliness if exposed to the contaminated areas.

These are some useful tips for home or business owners to use prior to us here at SERVPRO of White Plains arriving to handle the water intrusion professionally. Call us for your home or business water remediation needs. Our technicians and staff are certified and trained along with years of experience. We are available 24/7/365, 24 hours a day, 7 days a week, 365 days a year. Call us here at SERVPRO of White Plains at  914-684-1560 or

Fire and Smoke

3/20/2019 (Permalink)

 Finally the days are getting longer and temperatures are starting to rise. Before you know it kitchen ranges and bar-bq`s will be cooking up savory and tasty grilled appetizers and dinners. Friends and family will be flowing freely in and out of our homes as we socialize and catch up on lives,current events and future endeavors. Your home will be the center of your social interactions this spring and all its guests will be unaware of the fireplace or candle issue you had over the winter. Whether it was the absent minded relative who forgot to open the flue over the holiday seasons that created a cloud of smoke and  filled your home or one of your holiday candles falling over and setting the drapes on fire and subsequently burning the wall and surrounding areas.

  After the fire and smoke incident in your home, you called us here at SERVPRO of White Plains to help you clean up your fire and smoke incident. Here are the instructions we gave you on what not to do and what to do:

  First , what you do NOT do is:

  • Attempt to wash any walls or painted surfaces .
  • Attempt to shampoo carpet or upholstered furniture
  • Attempt to clean any electrical appliances that may have been close to fire,heat,or water without consulting an authorized repair service.
  • Consume any food or beverages that may have been stored close to fire,heat or water.    ( they may be contaminated)
  • Turn on ceiling fixtures if ceiling is wet. Wiring may be wet or damaged and cause electrical shock, and air movement may create secondary damage.
  • Send garments to the dry cleaner. Improper cleaning may set in smoke odor.

What you CAN do is:

  • Limit movement in the home to prevent soot particles from being embedded into upholstery and carpet.
  • Keep hands clean. Soot on hands can further soil upholstery,walls,and woodwork.
  • Place dry, colorfast towels or old linens on rugs, upholstery and carpet traffic areas.
  • If electricity is off, empty freezer and refrigerator completely and prop doors open to help prevent odor.
  • Wipe soot from from chrome on kitchen and bathroom faucets,trim and appliances, then protect these surfaces with a light lubricant.
  • If the heat is off during winter, pour RV antifreeze in sinks,toilet bowls,holding tanks and tubs to avoid freezing pipes and fixtures.
  • Wash both sides of leaves on houseplants
  • Change HVAC filter, but leave system off until a trained professional can check the system.
  • Tape double layers of cheesecloth over air registers to stop particles of soot from getting in or out of the HVAC system.

  SERVPRO of White plains is available 24/7/365 for all your fire and water damage needs. Call us at 914-684-1560 or toll free at 800-967-6663.

Are you ready?

3/19/2019 (Permalink)

Only 5% of disasters affecting businesses are caused by nature. Man made disasters have the ability to cause just as much damage as a natural disaster whether it be a pipe break, sewer back-up or even a nearby train derailment that creates a bio hazard that causes a hazardous material incident.

Key to recovery is preparedness.

If a business has a completed an ERP Profile they will be able to better handle disruptions and minimize loss by developing a SERVPRO ERP for business you minimize business interrupting because you have an immediate plan of action.

Knowing what to do and what to expect in advance is the key to timely mitigation and can help minimize how water and fire damage affect the business.

The SERVPRO Emergency READY Profile is a start up approach that provides the critical information needed to begin mitigation and recovery services. It is designed to serve as a quick reference of important building and contact information. By working with SERVPRO`S Emergency READY Profile, a business will receive the benefit of over 40 years experience in reducing the impact of any natural or man-made disaster. SERVPRO is a leader in water and fire damage response and can help you quickly get a property back in working order.

The SERVPRO Emergency READY Profile

A no cost assessment of your facility.

-This means there is no need to allocate funds, giving you a great value at no cost.

A concise Profile Document that contains only the critical information needed in the event of an emergency.

-It will only take a little time to complete and will not take you away from current projects. But it will save a lot of time if ever needed.

A guide to help you get back into your building following a disaster.

-This can help minimize the amount of time your business is inactive by having an immediate plan of action.

Establishes your local SERVPRO Franchise Professional as your disaster mitigation and restoration provider.

-You have provider that is recognized as an industry leader and close by.



Identification of the line of command for authorizing work to begin.

-This saves time so we can begin the work of mitigating the damage which can save time and money.

Provides facility details such as shut-off valve locations, priority areas and priority contact information.

-Having a quick reference of what to do,how to do it and who to call provides solutions in advance of an emergency so that during the emergency you are “ Ready for whatever happens.”

 The ERP Profile allows decision makers to have the necessary information at the time of disaster loss and allows them to respond in a timely, less stressful manner. Call us today at SERVPRO of White Plains to set up your no cost to you Emergency Ready Profile. 914-684-1560 or toll free at 800-967-6663.

April Showers Bring May Flowers

3/11/2019 (Permalink)

April showers bring May flowers was a phrase I heard growing up.The month of April would be an oversaturated event every year and the April rain served its purpose well with the rapid bloom of flowers planted a few weeks before, the lawn being revived back to its green glow after winter had turned it brown and the budding of the trees along the neighborhood streets. April showers had seemed to create a magical, colorful and new world every year as a child.

April showers was this marvelous event that helped usher in the spring blooms but one thing I failed to hear growing up was the other events created by the heavy rains. No one mentioned the flooded basements, over saturated yards which contributed to trees falling when they had no stable ground to hold steadfast to or the leaky roofs that had occurred from the freezing and thawing of ice and water between the shingles of the roof. I am sure it had to do with my young and naive mind not being able to deal with adult responsibility but that has definitely changed now. What can be done to prevent damages from happening to homes with the spring thaw?

  • Make sure gutters are clear of any debris. Clean gutters at least twice a year.
  • Rain spouts should be attached to downspouts that are directed away from the foundation of the house.
  • If there is large puddles of water in your yard the installation of a dry creek bed, a french drain or other drain system could be the answer.
  • If you are not confident in your ability to create a dry creek bed or one of the drains you can watch a DIY video or hire an experienced landscaper to do the work properly.
  • When the first heavy rain occurs inspect for any leaks , water dripping would be the most obvious sign of a leaky roof but also keep your eye out for wet spots in your ceiling and if not caught in time the wet spots will turn brown. Do not hesitate in calling in a roofing professional, these problems do not go away on their own and will only get worse.

If water has saturated the interior of your home call us at SERVPRO of White Plains our trained and certified technicians will extract any standing water and set up proper drying equipment to help get your home back to “Like it never even happened." We are available 24 hours a day and 7 days a week. Call us at 914-684-1560 or toll free at 800-967-6663.



Winter Storm Wayne

3/4/2019 (Permalink)

Winter Storm Wayne made its way through the northeast last night and into this morning leaving a path of heavy wet snow behind. The trees are bowing under the weight of the snow on the branches and with the weight of the snow being heavy there has also been power outages due to broken branches or trees coming down on them. Trees and their branches are also in jeopardy of coming down on your home or business as well. What do you do if a tree does fall on your home or business?

  • Do not run up to the tree to survey the damage until it is verified that there are no power lines down and no gas lines have been affected.
  • If the power lines are affected or you smell gas ,do not approach the area and call the electric or gas company immediately. Also inform your local authorities.
  • If the home or business is secure, then make sure everyone is out of the business or home and are safe.
  • Take plenty of  pictures and inform your insurance company of the damage.
  • Call SERVPRO of White Plains because we are faster to any disaster. We will be able to tarp the affected area to prevent the outside elements from creating anymore damage as well as extract any water they may have gotten into your home.

SERVPRO of White Plains is open 24 hours a day 7 days a week and have been serving the community since 1996. Our trained and certified staff is ready to help make your home “Like it never even happened.”

Experienced and trained technicians

2/27/2019 (Permalink)

          You come home from work after a long day at work and you find water in your basement , not just a puddle but a few inches of water or you come home and your living room ceiling has collapsed onto your living room furniture and water is dripping from the ceiling , what do you do next? Who do you call?   First you call your plumber to find the source and repair the leak and then you call us at SERVPRO of White Plains. We will send out a Project Manager during regular business hours and if it is after hours we will send an emergency crew to mitigate the situation and set up drying equipment. How do you know our crew will do the work correctly?

Our technicians are trained and certified through the IICRC which stands for Institute of Inspection Cleaning and Restoration Certification . The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. Our technicians also go through recertification at required intervals to maintain an up to date understanding of the work we do.

They have worked in homes and businesses that have sustained major water and mold damage as well as fire and smoke damage. Our technicians have years of works experience along with hundreds of hours of certification and training. They have in total handled thousands of water related issues from small areas to entire homes or businesses being saturated. SERVPRO of White Plains has been serving the community since 1996 and our technicians have from 5 to 25 years of experience . With the education and real life experience of our technicians you and your home or business will be back to “Like it never even happened” as soon as possible.

The groundhog was wrong!

2/25/2019 (Permalink)

The weather has been a little bit wild lately. We went from sub zero temperatures with snow and ice to close to 60 degrees with rain only days later. The extreme changes in the weather definitely takes a toll on the trees in our neighborhoods and our own yards. Today's weather only compounds the strain on our trees, with wind gusts up to 50mph there is likely to be many branches and trees that will be blown down. Here are some preventative measures we can take to help with the issue of falling trees in White Plains and the New Rochelle area.

  1. Trees that are old or diseased should be removed in a controlled manner to prevent them from becoming  a dangerous and damaging projectile during a severe weather event.
  2. Ensure that your property has proper drainage and that there is not large pools of water or oversaturated areas in your yard. Trees that are growing in loose, wet soil will give way and come crashing down a lot faster than trees that are rooted in solid soil.
  3. If the tree has fallen on your home, make sure everyone is ok.
  4. Do not walk up to the tree right away, look around for any power lines that may have been knocked down when the tree fell. If there are wires on the ground, do not go near the tree and call the police and the power company immediately.
  5. Call your insurance company and if it is safe, take pictures for your records and for the insurance company too.

Contact us at SERVPRO of White Plains. We will place a tarp over your roof if needed and carry out any board up service that may be required. We can also clean up any water that may be inside your home. The process of boarding up any exposed areas as well as tarping will prevent anyone from entering your home as well as keep out any rain,snow or debris.

As a trusted leader in the restoration industry, SERVPRO of White Plains has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your  restoration and cleaning needs. Contact us and we will make it “Like it never even happened."

Loss of Heat Source during a Water Emergency

2/21/2019 (Permalink)

Through the frigid winter months, uninsulated and poorly placed water pipes become susceptible to freezing and breaking. There have been a few home or business owners these past few months who have come home or into work with water flooding into their respective spaces. They have called us here at SERVPRO of White Plains, after speaking to their plumbers, to come in and mitigate the water damage by removing affected materials such as drywall, ceilings, wood floors, cabinetry or any other material that was affected. When the removal of the affected materials was done we would then set up containment and drying equipment.

A few of these winter jobs have lost heat entirely and due to the frigid temperatures the home or business was put at risk of being damaged more. Fortunately here at SERVPRO of White Plains we are equipped with portable heaters called Firebirds to keep any home or business here in Westchester County and the surrounding area warm until the heating system lines are completely repaired and operational.  When using the portable heaters on site in your home or business, we are also able to using our drying equipment from air movers, dehumidifiers and wood floor drying mat systems. The Firebird portable heaters provide enough heat to allow us to continue drying out the structure with the other drying equipment. Your home or business will still be able to be cleaned up and dried out in a timely manner, with the use of the many tools we have here at SERVPRO of White Plains. “Like it never even happened."

What is that smell?

2/19/2019 (Permalink)

A bathroom towel that has not been hung properly to dry, the load of wash that has not been moved to the dryer fast enough, the tiled walls of a shower that has some missing caulk around its base and starts to hold moisture and form black spots. The damp and mildew smell that invades our senses alerts us to the fact that something has not been dried properly, that something has been wet for too long and the result is that odor or black spots on the shower surround base. How do you deal with these issues on a regular basis? What do you do when that smell is more extensive or there is a much larger area of black spots forming elsewhere in your home?

Dealing with the everyday smells of clothing that has sat too long in the washer or a towel not hung properly after showering or even the black spots forming around the base of the shower surround can be annoying but they are manageable. A simple rewash of the affected clothes in the washer and timely placement into the dryer can prevent clothes from smelling. Hanging bath towels unfolded and completely open on a towel rack in an area with good air circulation to ensure quick and even drying will help prevent any odors from forming. Cleaning the shower surround and tub on a regular basis with a cleaning product containing bleach will help ensure back spots will not form or a resealing of the surround base with caulk would work too. Sometimes that smell is more extensive and there are areas in your home that are showing a larger area of mold growth. These simple everyday ways of handling it will not be effective. If there been a recent incident of a large water loss in your home, or a slow leak over time that you have been unaware of, or a basement that has a high level of humidity, these can be causes contributing to the smell or growth of mold that you see in your home. When this is happening it is time to call the mold remediation specialists at SERVPRO. Our staff is trained and certified in handling the removal of mold and affected materials. SERVPRO of White Plains has been handling water mitigation, mold remediation as well as other services since 1996. We will come to your home and get a free estimate together for your and figure out a plan of action to remediate the mold. We have the skilled and trained staff as well as proper equipment to ensure the mold is remediated “Like it never even happened."

Almost time for a spring cleaning.

2/19/2019 (Permalink)

There is under a month left of winter , it is time to think of that spring cleaning. The house has been closed up for months with the fireplace blazing and the family coughing. The house will be able to be opened up and aired out in a few weeks , hopefully taking some germs and dirt out on the fresh spring breeze. Only if it was that simple. Dirt , dust and germs have been able to stagnate in the house since the fall, fireplaces have been roaring and carrying soot particles in their flames and distributing them into the air. The families winter colds and flu  have been saturated into the air and a deeper clean will be need for that fresh spring feel to really set in.

As a child watching my grandmother clean the house from top to bottom and helping when I could was an arduous experience but well worth the result. The house seemed to brighten up afterwards , the walls and ceiling were glowing , the rugs looked plush and the carpet fibers danced under my feet while the air in the house smelled of fresh flowers and a hint of bleach. Even though she was exhausted from the cleaning ,she was able to relax with a cup of tea and a good book afterwards. She would curl up in her favorite chair next to the living room window as the spring breeze danced through the curtains and read for a few minutes and doze off for a well deserved nap.

The surface of the house was spotless and the furniture and all the contents were cleaned thoroughly but she was not aware of the dryer vent line or duct cleaning that could be done.    The dryer vent cleaning is necessary to help with effective and timely drying as well as fire prevention and safety. The HVAC duct system also needs periodic cleaning to remove any allergen ,dirt or dust build up . Following a regularly scheduled filter replacement will help maintain a clean and effective  HVAC system and provide a cleaner air those asthma and allergy sufferers in your family. SERVPRO of White Plains offers this service and can help meet your spring cleaning needs. Our trained and professional staff will be able to add a refreshing finishing touch to your spring cleaning.

Frozen pipes are a problem and how to prevent them

1/21/2019 (Permalink)

The recent cold artic snap can wreak havoc on your homes plumbing. The severe arctic dip in temperature in White Plains, New Rochelle, Rye and surrounding Westchester County puts your water pipes at risk. They can burst from freezing if they are not properly maintained.

The problem of frozen pipes

The reason pipe freezing is a problem is because water expands when frozen. The expanding water exerts a large amount of pressure on your pipes causing them to burst. Whether the pipes are metal or plastic the expansion of frozen water will affect them.

Pipes that are more likely to freeze are:

  • exposed to severe cold such as water sprinkler lines, swimming pool supply lines and outside hose bibs.
  • along exterior walls and have no insulation, even with a little insulation these pipes are still vulnerable to freezing.
  • supply lines located in unheated areas such as garages ,attics , crawl spaces , basements and kitchen cabinets.

Preventing your pipes from freezing

There are some steps you can take to prevent freezing during the warmer months of the year.

  • Drain water from the sprinkler system and winterize your swimming pool. Follow manufacturer`s and installers instructions on this process.
  • Check insulation in vulnerable unheated areas and add insulation if there is none. This will help maintain a higher temperature in those areas.
  • Disconnect ,drain and store outside hoses. After removing the outside hose leave the faucet open and close the interior water line supplying the outside connection.

In case a pipe breaks

With these precautions being taken a burst pipe can still occur if that happens here are some simple tips to limit the damage.

  • Make sure no electrical appliances are submerged or saturated before entering the affected area. If electronics or electrical outlets are submerged do not enter the affected area and call a certified electrician.
  • If you have safe access to the electric panel turn off the power to that area.
  • Find the main valve supplying that line and turn it off.
  • If safely accessible, inspect to see where the break occurred.
  • notify a reputable plumber 
  • Call us at SERVPRO of White Plains and New Rochelle to handle the water mitigation and drying.

Cooking Fire Safety

1/16/2019 (Permalink)

Research from the National Fire Protection Association (NFPA) reveals that in 2017, on average, U.S. fire departments responded to a home fire every 88 seconds.[1] Cooking equipment was the leading cause[2] of home fires and fire injuries, causing 47 percent of home fires. These fires resulted in 20 percent of the home fire deaths and 45 percent of the injuries.

“Harrison families should keep these statistics in mind when the holidays approach. According to the NFPA, Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving, Christmas Day, and Christmas Eve[2],” says Pelli. “Families should also be aware that frying poses the greatest risk of fire, in fact, the NFPA discourages the use of outdoor gas-fueled turkey fryers that immerse the turkey in hot oil.[3]

Pelli offers these additional cooking safety tips from FEMA’s U.S. Fire Administration.4
1. Keep an eye on what you fry: If you see any smoke or the oil starts to boil, turn the burner off.
2. Stand by your pan: If you leave the kitchen, turn the burner off.
3. Turn pot handles toward the back of the stove so that no one can bump them or pull them over.
4. Wear short sleeves or pull sleeves up: 18 percent of cooking fire fatalities in 2016 were caused by ignited clothing.2
5. Keep a pot lid or cookie sheet nearby to cover a pan if it catches on fire.

“Taking common sense precautions like these and keeping kids and pets out of the kitchen during meal prep can help keep you home safe,” says Pelli. “The precautions you take could help prevent a devastating home fire, a tragic injury, or even the loss of life. While SERVPRO disaster response professionals are fire damage restoration specialists, they know how important it is to keep the focus on fire prevention, because for some types of loss, there is no remediation.”

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO of New Rochelle, please contact Antoinette Pelli at 914-684-1560 or SERVPRO8270@optimum.net.

Citations
1 https://www.nfpa.org/News-and-Research/Fire-statistics-and-reports/Fire-statistics/Fires-in-the-US
2 https://www.nfpa.org/-/media/Files/News-and-Research/Fire-statistics-and-reports/Fact-sheets/CookingFactSheet.ashx?la=en
3 https://www.nfpa.org/Public-Education/By-topic/Top-causes-of-fire/Cooking/Turkey-fryers
4 https://www.usfa.fema.gov/prevention/outreach/cooking.html


About SERVPRO®
Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Your Pets and Fire Safety

1/16/2019 (Permalink)

Prevent Your Pets from Starting Fires

The National Fire Protection Association estimates that nearly 1,000 home fires each year are accidentally started by the homeowners' pets.

The American Kennel Club and ADT Security Services have joined forces to provide the following tips:

  • Extinguish Open Flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
  • Remove Stove Knobs - Be sure to remove stove knobs or protect them with covers before leaving the house - a stove or cook top is the number one piece of equipment involved in your pet starting a fire.
  • Invest in Flameless Candles - These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
  • Secure Young Pets - keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.

Help Firefighters Help Your Pets

  • Keep pets near entrances when away from home. Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.
  • Affix a pet alert window cling and write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets. Make sure to keep the number of pets listed on them updated.

SERVPRO First Responder Bowl

1/15/2019 (Permalink)

SERVPRO  SERVPRO First Responder Bowl was played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities when the unexpected or the unthinkable happens says Antoinette Pelli of SERVPRO of White Plains. Kickoff for the event was televised by ESPN, on December 26 at 1:30 ET, featuring Boston College and Boise State University.

“It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders,” said Pelli. “These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property.”

The SERVPRO First Responder Bowl honored first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers distributed  complimentary tickets to verified first responders and their families who signed up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets were possible thanks to corporate sponsors like SERVPRO and individual fans who choose to “Sponsor a Responder” with a $15 donation when they purchased their general admission tickets.

“The SERVPRO First Responder Bowl was a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”

Unfortunately the game was called off after the area had experienced some very inclement weather. The safety of the fans, players and event staff are paramount. Safety First! 

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more information on SERVPRO of White Plains, please contact Antoinette Pelli at (914) 684-1560 or SERVPRO8270@optimum.net. For more information about SERVPRO, please visit https://www.SERVPRO.com.

About SERVPRO®

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Learn How to Prepare for Disasters Now.

1/4/2019 (Permalink)

FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike:

Week 1.  Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication.

Week 2.  Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working.

Week 3.  Check your insurance coverage. Once the emergency is over, appropriate  and sufficient insurance will be the key to getting your life back to normal, or at least on track. 

Week 4.  Plan financially for the possibility of a disaster. This goes beyond having a "rainy day fund" for immediate needs. Gather and organize important home, business, insurance, financial, personal documents and keep them up-to-date. Store all your documents in a secure, water-and-fire proof location.

"There's a difference between surviving a disaster and recovering from a disaster," says Antionette Pelli, owner of SERVPRO of White Plains. "Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress."

SERVPRO recognizes a fast response is critical in any emergency . Pelli reminds Harrison-area commercial and residential property owners they can download the SERVPRO Ready app for free at https://ready.SERVPRO.com/home/mobileapp . The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of White Plains as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile(ERP) ,and store that profile in the READY app.

"SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small," said Pelli. " From SERVPRO`s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of White Plains, we specialize in disaster restoration, cleanup and repair services, helping make it "Like it never even happened" for both commercial and residential customers."

For more information on SERVPRO of White Plains, please contact Antionette Pelli at (914)- 684-1560 or SERVPRO8270@optimum.net . For more information on SERVPRO and SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com .

About SERVPRO

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO`s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO's Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO`s Disaster Recovery Team has responded to large and storm events across the country, including: 2018 California Wildfires,2017 Hurricane Harvey, @017 Hurricane Irma, 2016 Hurricane Matthew, 2016 Hurricane,2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding,2014 Polar Vortex, 2013 Colorado Floods, 2013Alberta,Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods,2010 Tennessee Floods,2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike. 

Falling Trees and Storm Damage

8/3/2016 (Permalink)

Trees falling on your home can create a mess in your home. Let us clean it up and get you back in your home faster than anyone else in the business.

Late summer is upon us, which means possible serious storms in the North East

A common occurrence during large storms is trees falling on and damaging your property. Don’t wait until it happens. Be prepared for this type of storm emergency. Here are 5 steps to take to prevent the issues of falling trees in the White Plains and New Rochelle area.

  1. Trees that are old or diseased can easily succumb to flooding and windy storms. Go ahead and remove hazardous trees before a storm approaches.
  2. In the event a tree does fall on your property, first, make sure everyone is okay. Leave your home if you feel unsafe inside the property.
  3.  Look to see if there are any wires or power lines hanging and if they are, call the police and the power company.
  4.  Call your insurance company and if you can safely do so, take pictures.
  5. Contact us at SERVPRO of White Plains/ New Rochelle. We will place a tarp on the roof if needed. We will also carry out any board up services required and clean up any water inside the home. Boarding up parts of the home that have structural damage will help with your insurance claim and also deter any vandals while you are away from your home.

*TIP: The nature of emergency situations, often do not allow you to check licenses or BBB reports. It’s best to have a trusted restoration and storm cleanup company in mind before things like this happen. Contact SERVPRO of White Plains and New Rochelle to receive a free Emergency Readiness Plan. This plan will organize all the necessary steps and information you will need in the event of storm damage, water damage, fire damage, and cleanup.

As a trusted leader in the restoration industry, SERVPRO of White Plains and New Rochelle has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. Contact us and we will make it "Like it never happened.”

A Letter from a Happy Client

7/25/2016 (Permalink)

Thanks to Natalie for this wonderful letter. We are glad she had such a great experience.

This is a letter of recommendation for SERVPRO of White Plains & New Rochelle, who we employed to mitigate mold  at our Townhouse located in Pelham, NY. 

In the past, I had owned several properties and have dealt with multiple contractors which in fact did bring me a lot of grief. Lack of timely completion, lack of control over subcontractors and a lack of general all around ownership of the job was something I had come to expect as the norm. 

In December 2015, we had a major flood in our Townhouse from a broken pipe in a bathroom located on a third floor. It took us over 6 months to negotiate overall damage price with the Insurance provider due to damage quote estimate difference, among other difficulties. 

After many months of detailed research, we were lucky to find  ServePro of White Plains & New Rochelle who did a great deal to change our views when it comes to working with a Mitigation company.

Antoinette from ServePro worked diligently to remove the multiple loose ends and questions that caused confusion, cost overruns and delays with the Insurance provider. She is extremely knowledgeable, very professional, has excellent communication skills and keeps everyone informed of all aspects of the project.

The SERVPRO Team utilized excellent project management skills to problem solve any issue that arose during the project. They were very detail oriented, focused on keeping the project on schedule and on budget. I find them to be very honest and straightforward on all issues.  They are efficient, work hard to keep the project in-line and are excellent in communication. This was a great experience for us to work with such a professional group of contractors!

I would highly recommend Serve Pro of White Plains & New Rochelle to anyone who wishes to undergo a mitigation project with as little anguish as possible. 

Do you use a Contractor or SERVPRO?

7/19/2016 (Permalink)

Make sure you save time and money by calling SERVPRO if you have water damage!

Imagine you come home one evening and you walk into your living room covered with water and your ceiling has collapsed.

What do you do?

Who do you call?

Do you call your contractor or a Water Restoration Company?

What is the difference?

There are many differences between contractors and Water Restoration Companies. Here are a few:

  • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
  • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7 and someone to monitor your job daily.
  • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.
  • When you call SERVPRO of White Plains/ New Rochelle you can expect a First Responder on site within two hours. We will assess the situation with you and run through al of our options. We will get rid of anything that could cause more damage to your home and salvage as much as we can to save you time and money.

    If you have a problem call: (914) 684-1560

    We operate in Portchester, Rye, Rye Brook, Harrison, Larchmont, Mamaroneck, New Rochelle, and White Plains. 

    Avoiding Water Damage

    6/24/2016 (Permalink)

    Make sure to use these prevention tips to save yourself money down the road.

    The following are the five leading causes of water damage insurance claim and came up with solutions to help prevent them.

    Plumbing Supply System Failure

    The average cost was more than $5,000 after the deductible was paid.

    Reducing the Damage

    • Some indicators are increased monthly water bill, banging pipes, rust stains, moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
    • Reduce risk of frozen pipes by raising your thermostat to 60 degrees or higher in the winter, insulate pipes, or let faucets drip so that water isn't sitting still in the pipes.
    • Install a leak detection system, just in case.

    Toilet Failure

    The average cost was over $5,500 after the deductible was paid. 1/3 of these incidents were caused by overflowing or clogged toilets.

    Reducing the Damage

    • Wait for the valve to completely refill the tank and bowl. If it looks like it may overflow, turn off the supply valve.
    • Inspect a toilets components twice a year.
    • Consider upgrading the supply line to a sturdier braided steel hose.

    Water Heater Failure

    Reducing the Damage

    • Check the life expectancy and warranty for the water heater and replace accordingly.
    • Make sure to maintain the heater. Flushing sediments and inspecting the heater's anode rod may lead to an increase in life expectancy of your heater.
    • Inspect valves and use ball valves instead of gate valves whenever possible.

    Plumbing Drain System Failure

    The average cost per incident is $4,000 after the deductible was paid.

    Reducing the Damage

    • If the sewer system is connected to the city's sewer system or you are located downhill or below street level, contact a professional to install a backflow prevention assembly into the home's sewer system.
    • Plant trees away from lateral drain lines to prevent roots from damaging piping
    • Never pour grease down the drain.

    Washing Machine Failure

    Washing machine claims averaged more than $5,300 per incident after the deductible was paid.

    Reducing the Damage

    • One burst inlet hose and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
    • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.
    • Don't try to cut corners by overloading the machine, and use it only while someone is at home.

    Will Home Owners Insurance Cover Mold Remediation?

    6/10/2016 (Permalink)

    Let us fix your mold problem!

    Insurance companies will not always cover all mold damages which is why it is a good idea to contact your provider. Whether mold is covered under your insurer is something that varies from policy to policy. Occasionally it will specifically state whether they do or don't cover removal of mold. Others will only pay for removal but not testing despite the fact that tests may be necessary to discover if there is mold in the first place. In many cases they will only cover part of the removal process or you can pay extra to add mold to your policy.

    Does the Cause Affect the Coverage?

    Yes, in many cases the coverage will depend on the cause of the mold. If the mold is caused by something covered by your policy such as a pipe burst, which is covered by insurance, they are more likely to cover removal than if it is caused by neglect of home maintenance.

    Water Damage From Flooding

    After a flood, it is very common for mold to appear. If your insurance does not cover flooding then there is a good chance that the mold wont be covered either. If you live in a flood prone location it may be a good idea to purchase flood insurance and check if that would cover mold due to a flood as well.

    Roof Leaks

    Generally, roof leaks are not covered in insurance policies, therefore you will most likely get no coverage for mold as a result. If the roof leak, however, is caused by a falling tree which causes a leak, there is a good chance you will be covered.

    Broken Pipes

    Homeowners insurance does not typically cover leaky pipes, but often will cover a burst pipe. Again, if they cover the cause it is more likely that they would cover the mold as a result.

    Water Damage Following a Fire

    Homeowners insurance almost always covers fires. The thing that many people neglect to think about is the water used to put out that fire. This can lead to mold damages which most likely will be covered.

    Remediation

    Here at SERVPRO, we have trained crew members to help efficiently and completely remove the mold from your house and help work with you to solve the cause of your problems. 

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains and have mold problems, call us at:

    (914) 684-1560

    What Would you do if your House Floods?

    6/6/2016 (Permalink)

    Floods can seem disastrous but with our help life will be back to normal in no time.

    Floods can be caused by a variety of things and you will want to implement these practices to ensure the safety of you and your home, as well as having the best outcome with your insurance.

    Avoid Risks

    If you had to evacuate, make sure it is safe before you return. Check for any warping, cracked foundations, or other structural damage before entering the home. You may also want to speak to your utility companies to be sure it is safe from things such as electric or gas.

    Health

    The water that is now in your home could be contaminated by sewage. It is recommended that you wear waist high waders or waterproof boots that come waist high. Also, dispose of any food that comes in contact with the water.

    Take Pictures

    Before doing anything to your home after a flood be sure to take photos or videos of your home to prove the damage to your insurance company.

    Contact your insurance provider

    Make sure you have your insurance company's phone number in case you experience a flood. Let your insurance representative know the extent of the damage to your home and of any repairs you wish to make. 

    Clean Up

    This is where SERVPRO steps in. We will help remove water from your house and afterwards mitigate mold so that there are no long lasting negative effect on you or your house.

    If you experience a flood in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, new Rochelle, or White Plains call us at:

    (914) 684-1560

    Preventing Fire in Your Clothes Dryer

    6/2/2016 (Permalink)

    Dryer Fires are more common than you think!

    Fires can occur when lint builds up in the dryer or in the exhaust duct. Lint can block the flow of air, causes excessive heat build-up, and result in a fire in some dryers.

    To help prevent fires:

    • Clean the lint screen/ filter before or after drying each load of clothes. If clothing is still damp at the end of a typical drying cycle or drying requires more time than normal, this may be a sign that the lint screen or exhaust duct is blocked.
    • Cleaning the dryer vent and exhaust duct periodically. Check the outside dryer vent while the dryer is operating to make sure exhaust air is escaping. If it is not, the vent or the exhaust duct may be blocked. to remove a blockage in the exhaust path it may be necessary to disconnect the exhaust duct from the dryer. Remember to reconnect the ducting to the dryer and the outside vent before using it again.
    • Cleaning behind the dryer, where lint can build up. Have a qualified service person clean the interior of the dryer chassis periodically to minimize the amount of lint accumulation. Keep the area around the dry clean and free of clutter.
    • Replace plastic or foil, accordion-type ducting material with rigid or corrugated semi-rigid metal duct. Most manufacturers specify the use of a rigid or corrugated semi-rigid metal duct, which provides maximum airflow. The flexible plastic or foil type duct can more easily trap lint and is more susceptible to kinks or crashing, which can greatly reduce the airflow.
    • Take special care when drying clothes that have been soiled with volatile chemicals such as gasoline, cooking oils, cleaning agents, or finishing oils and stains. If possible, wash the clothing and, preferably, hang the clothes to dry. If using a dryer, use the lowest heat setting and a drying cycle that has a cool-down period at the end of the cycle. To prevent clothes from igniting after drying, do not leave the dried clothes in the dryer or piled in laundry basket.

    The Harmful Effects of Fire Damage

    5/23/2016 (Permalink)

    Fire damage can seem life shattering. Allow us to help make it "Like it never even happened."

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    Some of the biggest issues associated with fire damage don't come directly from the flames. The heat and water vapor from combustion can cause severe damage. There is also the smoke and soot from the fire that can cause lasting problems to your home. They contain toxic chemicals and also have a smell that lasts. 

    Plastics and other synthetic materials can leave behind harmful chemicals that are dangerous to inhale. Wood smoke is usually the largest contributor to smoke in the building. It contains methane, carbon monoxide, benzene, sulfur dioxide, formaldehyde, formic acid, acetic acid, and traces of heavy metals. This combination of chemicals is quite hazardous and can cause major problems for anyone who inhales or comes in contact with the smoke or residue left behind. The smoke and soot can cover almost every surface in the house even in places that were not directly adjacent to the fire, traveling either through air vents or wall cavities.

    Removing smoke and sot requires the proper machinery and expertise. Here at SERVPRO of White Plains we have all of the machinery and expertise you would need. Our certified professionals have been working with people in need of help for years.

    It may seem like life will never be the same following a disastrous fire. With the help of our technicians we can get you back on track. Let us make it "Like it never even happened."

    Preparing For Hurricane Season

    5/20/2016 (Permalink)

    Hurricanes can be devastating. Make sure you and your family are prepared and know you can have peace of mind that we are there for you 24 hours a day

    Hurricane Season is June 1st through November 30th. Since it's right around the corner, SERVPRO of White Plains/ New Rochelle wants to help make sure you and your family are safe and prepared.

    There are a few things you can do now to help reduce damage if there is a hurricane. Stock up on batteries and water, check to see if your flashlights are all working, and, if you have one, make sure your generator is in good working order.

  • Prepare an emergency supply kit
  • Clean out gutters and trim trees and shrubs
  • Inspect your roof, siding, foundation, and basement to identify areas that need to be repaired or replaced
  • Check that your sump pump is working
  • Before the Storm

  • Bring lawn furniture, trash cans, and toys inside
  • Cover windows with 5/8 inch plywood that's cut to fit and ready to install.
  • Fill your gas tank
  • Park car in a garage or next to a building to protect from wind and debris
  • Charge your cellphone and other electronics.
  • During a Storm

  • Listen to radio or tv for information
  • Avoid using phone except for emergencies
  • Stay inside unless you are told to evacuate
  • Stay away from windows and external doors
  • Keep your emergency kit with you
  • If water starts to come in your home, lift any clothes to a higher place 
  • If you experience water damage call us at :

    (914) 684-1560

    We service Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, and White Plains. Don't wait to call! the longer you wait the more damage could occur.

    Faster to your Westchester County Water Damage Event

    5/16/2016 (Permalink)

    SERVPRO of White Plains provides 24 hour fire and water damage restoration service in Westchester County

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of White Plains provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

    Faster To Any Size Disaster

    Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of White Plains arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

    Need Emergency Service? Call Us 24/7 – (914) 684-1560

    Water Damage Timeline

    Within Minutes

    Water quickly spreads throughout your property, saturating everything in its path.

    Water is absorbed into walls, floors, upholstery, and belongings.

    Furniture finishes may bleed, causing permanent staining on carpets.

    Photographs, books, and other paper goods start to swell and warp.

    Hours 1 - 24:

    Drywall begins to swell and break down.

    Metal surfaces begin to tarnish.

    Furniture begins to swell and crack.

    Dyes and inks from cloth and paper goods spread and stain.

    A musty odor appears.

    48 Hours to 1 Week:

    Mold and mildew may grow and spread.

    Doors, windows, and studs swell and warp.

    Metal begins to rust and corrode.

    Furniture warps and shows signs of mold.

    Paint begins to blister.

    Wood flooring swells and warps.

    Serious biohazard contamination is possible.

    More Than 1 Week:

    Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

    Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

    About SERVPRO of White Plains

    SERVPRO of White Plains specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Our highly trained specialists can restore your home.

    5/13/2016 (Permalink)

    If you live in Harrison,Purchase,Portchester, Rye, Ryebrook, Pelham, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water or fire damage.

    SERVPRO of White Plains and New Rochelle is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

    IICRC Certified Firms must

    • Present accurate information to consumers and conduct business with honesty and integrity.

    • Require a technician on all jobs who has been formally trained and passed all required tests.

    • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

    • Maintain liability insurance to protect all parties in the event of an accident.

    • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

    The IICRC Develops The Standards For The Restoration Industry

    The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

    Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

    About SERVPRO of White Plains and New Rochelle

    SERVPRO of White Plains and New Rochelle specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    When Storms or Floods hit Westchester County, SERVPRO is ready!

    5/13/2016 (Permalink)

    Our highly trained crews are ready to respond 24/7 to storm or flood damage in Westchester County.

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have storm or flood damage.

    SERVPRO of White Plains specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

    Faster Response

    Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

    Resources to Handle Floods and Storms

    When storms hit Westchester County, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

    Have Storm or Flood Damage? Call Us Today (914) 684-1560

    Does Your Westchester County Home Have A Mold Problem?

    5/12/2016 (Permalink)

    In Westchester County, mold can spread through a home in as little as 48 hours.

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have mold damage.

    Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

    Mold is present almost everywhere, indoors and outdoors.

    Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

    Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

    Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

    Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

    Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

    If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

    If You See Signs of Mold, Call Us Today – (914) 684-1560

    Westchester County Smoke and Soot Cleanup

    5/9/2016 (Permalink)

    Smoke and Soot Damage Can Cause a Pervasive Odor in Your Westchester County Home.

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have fire damage.

    Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action. 

    Smoke and soot facts:

    Hot smoke migrates to cooler areas and upper levels of a structure.

    Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.

    The type of smoke may greatly affect the restoration process.

    Different Types of Smoke

    There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of White Plains will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

    Wet Smoke – Plastic and Rubber

    Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

    Dry Smoke – Paper and Wood

    Fast burning, high temperatures, heat rises therefore smoke rises.

    Protein Fire Residue – Produced by evaporation of material rather than from a fire

    Virtually invisible, discolors paints and varnishes, extreme pungent odor.

    Our Fire Damage Restoration Services

    Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

    Have Questions about Fire, Smoke, or Soot Damage?

    Call Us Today – (914)-684-1560

    Westchester County 24 Hour Emergency Water Damage Service

    5/9/2016 (Permalink)

    SERVPRO of White Plains provides 24 hour fire and water damage restoration service in Westchester County

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    SERVPRO of White Plains is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

    We Answer the Phone Ready to Help

    Call Today - (914)-684-1560

    We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of White Plains has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

    What to Expect

    When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

    Our SERVPRO Representative will ask several questions:

    Your name and contact information

    Your insurance information (if applicable)

    The street address of the water-damaged home or business

    When did the flooding or water damage occur?

    What caused the water damage (if known)?

    Is there electricity available (on-site)?

    About SERVPRO of White Plains

    SERVPRO of White Plains specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

    Mamaroneck Residents: We Specialize in Flooded Basement Cleanup and Restoration!

    2/18/2016 (Permalink)

    This Mamaroneck business called SERVPRO when their basement flooded.

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    A basement can flood at any time and for many reasons, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Scarsdale basement could flood, including: 

    • A blocked or failed sewer lateral pipe
    • Heavy rain causes surface water to pool around your home
    • Storm sewer backup
    • Sanitary sewer backup
    • Foundation drainage failure
    • Water supply-line break or hot-Water tank failure
    • And many more

    If You Have Questions or Need Help, Please Call Us At  - (914) 684-1560

    This Mamaroneck, NY business had some flooding in their basement, as can be seen in the picture. They called SERVPRO of White Plains for remediation.

    We responded promptly and inspected the damage, then began the Water extraction process.  In less than four days we had the basement dry. We use advanced inspection and monitoring equipment to determine your business or home’s structure is actually dry. You can see the before and after photos here.

    If water damage isn't handled quickly and properly, it can cause severe damage to your home’s structure not to mention the potential harmful health effects of mold. Remember, the longer you wait, the worse the problem will get.

    We are Flooded Basement Specialists:

    • We are Available 24 hours/7 days per week
    • We’re a Preferred Vendor to many National Insurance Companies
    • We Bill The Insurance Directly – One Less Thing For You To Worry About
    • Our Technicians are Highly-Trained  in Water Restoration Techniques
    • We use s500 IICRC Restoration Standards
    • Advanced Inspection and Extraction Equipment

    Basement Flooded? Call Us Today – We’re Here To Help - (914) 684-1560 

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