Recent Posts

Frozen pipes are a problem and how to prevent them

1/21/2019 (Permalink)

The recent cold artic snap can wreak havoc on your homes plumbing. The severe arctic dip in temperature in White Plains, New Rochelle, Rye and surrounding Westchester County puts your water pipes at risk. They can burst from freezing if they are not properly maintained.

The problem of frozen pipes

The reason pipe freezing is a problem is because water expands when frozen. The expanding water exerts a large amount of pressure on your pipes causing them to burst. Whether the pipes are metal or plastic the expansion of frozen water will affect them.

Pipes that are more likely to freeze are:

  • exposed to severe cold such as water sprinkler lines, swimming pool supply lines and outside hose bibs.
  • along exterior walls and have no insulation, even with a little insulation these pipes are still vulnerable to freezing.
  • supply lines located in unheated areas such as garages ,attics , crawl spaces , basements and kitchen cabinets.

Preventing your pipes from freezing

There are some steps you can take to prevent freezing during the warmer months of the year.

  • Drain water from the sprinkler system and winterize your swimming pool. Follow manufacturer`s and installers instructions on this process.
  • Check insulation in vulnerable unheated areas and add insulation if there is none. This will help maintain a higher temperature in those areas.
  • Disconnect ,drain and store outside hoses. After removing the outside hose leave the faucet open and close the interior water line supplying the outside connection.

In case a pipe breaks

With these precautions being taken a burst pipe can still occur if that happens here are some simple tips to limit the damage.

  • Make sure no electrical appliances are submerged or saturated before entering the affected area. If electronics or electrical outlets are submerged do not enter the affected area and call a certified electrician.
  • If you have safe access to the electric panel turn off the power to that area.
  • Find the main valve supplying that line and turn it off.
  • If safely accessible, inspect to see where the break occurred.
  • notify a reputable plumber 
  • Call us at SERVPRO of White Plains and New Rochelle to handle the water mitigation and drying.

Cooking Fire Safety

1/16/2019 (Permalink)

Research from the National Fire Protection Association (NFPA) reveals that in 2017, on average, U.S. fire departments responded to a home fire every 88 seconds.[1] Cooking equipment was the leading cause[2] of home fires and fire injuries, causing 47 percent of home fires. These fires resulted in 20 percent of the home fire deaths and 45 percent of the injuries.

“Harrison families should keep these statistics in mind when the holidays approach. According to the NFPA, Thanksgiving is the peak day for home cooking fires, followed by the day before Thanksgiving, Christmas Day, and Christmas Eve[2],” says Pelli. “Families should also be aware that frying poses the greatest risk of fire, in fact, the NFPA discourages the use of outdoor gas-fueled turkey fryers that immerse the turkey in hot oil.[3]

Pelli offers these additional cooking safety tips from FEMA’s U.S. Fire Administration.4
1. Keep an eye on what you fry: If you see any smoke or the oil starts to boil, turn the burner off.
2. Stand by your pan: If you leave the kitchen, turn the burner off.
3. Turn pot handles toward the back of the stove so that no one can bump them or pull them over.
4. Wear short sleeves or pull sleeves up: 18 percent of cooking fire fatalities in 2016 were caused by ignited clothing.2
5. Keep a pot lid or cookie sheet nearby to cover a pan if it catches on fire.

“Taking common sense precautions like these and keeping kids and pets out of the kitchen during meal prep can help keep you home safe,” says Pelli. “The precautions you take could help prevent a devastating home fire, a tragic injury, or even the loss of life. While SERVPRO disaster response professionals are fire damage restoration specialists, they know how important it is to keep the focus on fire prevention, because for some types of loss, there is no remediation.”

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more fire prevention and fire safety tips and information about fire and water damage restoration services, please visit www.SERVPRO.com. For more information on SERVPRO of New Rochelle, please contact Antoinette Pelli at 914-684-1560 or SERVPRO8270@optimum.net.

Citations
1 https://www.nfpa.org/News-and-Research/Fire-statistics-and-reports/Fire-statistics/Fires-in-the-US
2 https://www.nfpa.org/-/media/Files/News-and-Research/Fire-statistics-and-reports/Fact-sheets/CookingFactSheet.ashx?la=en
3 https://www.nfpa.org/Public-Education/By-topic/Top-causes-of-fire/Cooking/Turkey-fryers
4 https://www.usfa.fema.gov/prevention/outreach/cooking.html


About SERVPRO®
Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Your Pets and Fire Safety

1/16/2019 (Permalink)

Prevent Your Pets from Starting Fires

The National Fire Protection Association estimates that nearly 1,000 home fires each year are accidentally started by the homeowners' pets.

The American Kennel Club and ADT Security Services have joined forces to provide the following tips:

  • Extinguish Open Flames - Pets are generally curious and will investigate cooking appliances, candles, or even a fire in your fireplace. Ensure your pet is not left unattended around an open flame and make sure to thoroughly extinguish any open flame before leaving your home.
  • Remove Stove Knobs - Be sure to remove stove knobs or protect them with covers before leaving the house - a stove or cook top is the number one piece of equipment involved in your pet starting a fire.
  • Invest in Flameless Candles - These candles contain a light bulb rather than an open flame, and take the danger out of your pet knocking over a candle. Cats are notorious for starting fires when their tails turn over lit candles.
  • Secure Young Pets - keep them confined away from potential fire-starting hazards when you are away from home such as in crates or behind baby gates in secure areas.
Help Firefighters Help Your Pets
  • Keep pets near entrances when away from home. Keep collars on pets and leashes at the ready in case firefighters need to rescue your pet. When leaving pets home alone, keep them in areas or rooms near entrances where firefighters can easily find them.
  • Affix a pet alert window cling and write down the number of pets inside your house and attach the static cling to a front window. This critical information saves rescuers time when locating your pets. Make sure to keep the number of pets listed on them updated.

SERVPRO First Responder Bowl

1/15/2019 (Permalink)

SERVPRO  SERVPRO First Responder Bowl was played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities when the unexpected or the unthinkable happens says Antoinette Pelli of SERVPRO of White Plains. Kickoff for the event was televised by ESPN, on December 26 at 1:30 ET, featuring Boston College and Boise State University.

“It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders,” said Pelli. “These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property.”

The SERVPRO First Responder Bowl honored first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers distributed  complimentary tickets to verified first responders and their families who signed up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets were possible thanks to corporate sponsors like SERVPRO and individual fans who choose to “Sponsor a Responder” with a $15 donation when they purchased their general admission tickets.

“The SERVPRO First Responder Bowl was a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”

Unfortunately the game was called off after the area had experienced some very inclement weather. The safety of the fans, players and event staff are paramount. Safety First! 

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more information on SERVPRO of White Plains, please contact Antoinette Pelli at (914) 684-1560 or SERVPRO8270@optimum.net. For more information about SERVPRO, please visit https://www.SERVPRO.com.

About SERVPRO®

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Learn How to Prepare for Disasters Now.

1/4/2019 (Permalink)

FEMA has prepared a week-by-week calendar of recommended actions property owners can take to be ready if disaster does strike:

Week 1.  Create an emergency plan that includes signing up for emergency alerts and making contingency plans for shelter, evacuation, and family communication.

Week 2.  Learn life-saving skills. CPR is a good place to start, but also be certain you know how to turn off the utilities in your home and ensure your smoke and CO detectors are properly installed and working.

Week 3.  Check your insurance coverage. Once the emergency is over, appropriate  and sufficient insurance will be the key to getting your life back to normal, or at least on track. 

Week 4.  Plan financially for the possibility of a disaster. This goes beyond having a "rainy day fund" for immediate needs. Gather and organize important home, business, insurance, financial, personal documents and keep them up-to-date. Store all your documents in a secure, water-and-fire proof location.

"There's a difference between surviving a disaster and recovering from a disaster," says Antionette Pelli, owner of SERVPRO of White Plains. "Families and businesses who take the time to create both a short- and long-term plan to deal with the unexpected are better able to respond quickly if the unexpected happens, which can improve their chances of survival. Having key information at their fingertips in the aftermath of the emergency can set them on the path to recovery more quickly and with less stress."

SERVPRO recognizes a fast response is critical in any emergency . Pelli reminds Harrison-area commercial and residential property owners they can download the SERVPRO Ready app for free at https://ready.SERVPRO.com/home/mobileapp . The app allows users to store essential contact and property information electronically, where it can be accessed with a mobile device in seconds, right from the scene, if disaster strikes. For local business owners who designate SERVPRO of White Plains as their disaster mitigation and restoration provider, SERVPRO professionals will conduct a no-cost assessment of their facility, help the owner complete a comprehensive Emergency READY Profile(ERP) ,and store that profile in the READY app.

"SERVPRO disaster cleanup and restoration specialists are ready to respond to emergencies big and small," said Pelli. " From SERVPRO`s Disaster Recovery Team, a group of elite large-loss specialists, prequalified and strategically positioned throughout the United States to handle any size disaster, to local SERVPRO professionals like SERVPRO of White Plains, we specialize in disaster restoration, cleanup and repair services, helping make it "Like it never even happened" for both commercial and residential customers."

For more information on SERVPRO of White Plains, please contact Antionette Pelli at (914)- 684-1560 or SERVPRO8270@optimum.net . For more information on SERVPRO and SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com .

About SERVPRO

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO`s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

SERVPRO's Disaster Recovery Team mobilizes from across the country, as needed, to support large storm events. SERVPRO`s Disaster Recovery Team has responded to large and storm events across the country, including: 2018 California Wildfires,2017 Hurricane Harvey, @017 Hurricane Irma, 2016 Hurricane Matthew, 2016 Hurricane,2016 Louisiana Flooding, 2016 Houston Flooding, 2015 Siberian Express, 2014 Mid-Atlantic Flooding,2014 Polar Vortex, 2013 Colorado Floods, 2013Alberta,Canada Floods, 2012 Hurricane Sandy, 2012 Hurricane Isaac, 2011 Hurricane Irene and Tropical Storm Lee, 2011 North Dakota Floods,2010 Tennessee Floods,2010 New England Floods, 2009 California Wildfires and 2008 Hurricane Ike. 

Falling Trees and Storm Damage

8/3/2016 (Permalink)

Storm Damage Falling Trees and Storm Damage Trees falling on your home can create a mess in your home. Let us clean it up and get you back in your home faster than anyone else in the business.

Late summer is upon us, which means possible serious storms in the North East

A common occurrence during large storms is trees falling on and damaging your property. Don’t wait until it happens. Be prepared for this type of storm emergency. Here are 5 steps to take to prevent the issues of falling trees in the White Plains and New Rochelle area.

  1. Trees that are old or diseased can easily succumb to flooding and windy storms. Go ahead and remove hazardous trees before a storm approaches.
  2. In the event a tree does fall on your property, first, make sure everyone is okay. Leave your home if you feel unsafe inside the property.
  3.  Look to see if there are any wires or power lines hanging and if they are, call the police and the power company.
  4.  Call your insurance company and if you can safely do so, take pictures.
  5. Contact us at SERVPRO of White Plains/ New Rochelle. We will place a tarp on the roof if needed. We will also carry out any board up services required and clean up any water inside the home. Boarding up parts of the home that have structural damage will help with your insurance claim and also deter any vandals while you are away from your home.

*TIP: The nature of emergency situations, often do not allow you to check licenses or BBB reports. It’s best to have a trusted restoration and storm cleanup company in mind before things like this happen. Contact SERVPRO of White Plains and New Rochelle to receive a free Emergency Readiness Plan. This plan will organize all the necessary steps and information you will need in the event of storm damage, water damage, fire damage, and cleanup.

As a trusted leader in the restoration industry, SERVPRO of White Plains and New Rochelle has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. Contact us and we will make it "Like it never happened.”

A Letter from a Happy Client

7/25/2016 (Permalink)

Community A Letter from a Happy Client Thanks to Natalie for this wonderful letter. We are glad she had such a great experience.

This is a letter of recommendation for SERVPRO of White Plains & New Rochelle, who we employed to mitigate mold  at our Townhouse located in Pelham, NY. 

In the past, I had owned several properties and have dealt with multiple contractors which in fact did bring me a lot of grief. Lack of timely completion, lack of control over subcontractors and a lack of general all around ownership of the job was something I had come to expect as the norm. 

In December 2015, we had a major flood in our Townhouse from a broken pipe in a bathroom located on a third floor. It took us over 6 months to negotiate overall damage price with the Insurance provider due to damage quote estimate difference, among other difficulties. 

After many months of detailed research, we were lucky to find  ServePro of White Plains & New Rochelle who did a great deal to change our views when it comes to working with a Mitigation company.

Antoinette from ServePro worked diligently to remove the multiple loose ends and questions that caused confusion, cost overruns and delays with the Insurance provider. She is extremely knowledgeable, very professional, has excellent communication skills and keeps everyone informed of all aspects of the project.

The SERVPRO Team utilized excellent project management skills to problem solve any issue that arose during the project. They were very detail oriented, focused on keeping the project on schedule and on budget. I find them to be very honest and straightforward on all issues.  They are efficient, work hard to keep the project in-line and are excellent in communication. This was a great experience for us to work with such a professional group of contractors!

I would highly recommend Serve Pro of White Plains & New Rochelle to anyone who wishes to undergo a mitigation project with as little anguish as possible. 

Do you use a Contractor or SERVPRO?

7/19/2016 (Permalink)

Water Damage Do you use a Contractor or SERVPRO? Make sure you save time and money by calling SERVPRO if you have water damage!

Imagine you come home one evening and you walk into your living room covered with water and your ceiling has collapsed.

What do you do?

Who do you call?

Do you call your contractor or a Water Restoration Company?

What is the difference?

There are many differences between contractors and Water Restoration Companies. Here are a few:

  • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
  • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7 and someone to monitor your job daily.
  • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.
  • When you call SERVPRO of White Plains/ New Rochelle you can expect a First Responder on site within two hours. We will assess the situation with you and run through al of our options. We will get rid of anything that could cause more damage to your home and salvage as much as we can to save you time and money.

    If you have a problem call: (914) 684-1560

    We operate in Portchester, Rye, Rye Brook, Harrison, Larchmont, Mamaroneck, New Rochelle, and White Plains. 

    Avoiding Water Damage

    6/24/2016 (Permalink)

    Water Damage Avoiding Water Damage Make sure to use these prevention tips to save yourself money down the road.

    The following are the five leading causes of water damage insurance claim and came up with solutions to help prevent them.

    Plumbing Supply System Failure

    The average cost was more than $5,000 after the deductible was paid.

    Reducing the Damage

    • Some indicators are increased monthly water bill, banging pipes, rust stains, moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
    • Reduce risk of frozen pipes by raising your thermostat to 60 degrees or higher in the winter, insulate pipes, or let faucets drip so that water isn't sitting still in the pipes.
    • Install a leak detection system, just in case.

    Toilet Failure

    The average cost was over $5,500 after the deductible was paid. 1/3 of these incidents were caused by overflowing or clogged toilets.

    Reducing the Damage

    • Wait for the valve to completely refill the tank and bowl. If it looks like it may overflow, turn off the supply valve.
    • Inspect a toilets components twice a year.
    • Consider upgrading the supply line to a sturdier braided steel hose.

    Water Heater Failure

    Reducing the Damage

    • Check the life expectancy and warranty for the water heater and replace accordingly.
    • Make sure to maintain the heater. Flushing sediments and inspecting the heater's anode rod may lead to an increase in life expectancy of your heater.
    • Inspect valves and use ball valves instead of gate valves whenever possible.

    Plumbing Drain System Failure

    The average cost per incident is $4,000 after the deductible was paid.

    Reducing the Damage

    • If the sewer system is connected to the city's sewer system or you are located downhill or below street level, contact a professional to install a backflow prevention assembly into the home's sewer system.
    • Plant trees away from lateral drain lines to prevent roots from damaging piping
    • Never pour grease down the drain.

    Washing Machine Failure

    Washing machine claims averaged more than $5,300 per incident after the deductible was paid.

    Reducing the Damage

    • One burst inlet hose and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
    • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.
    • Don't try to cut corners by overloading the machine, and use it only while someone is at home.

    Will Home Owners Insurance Cover Mold Remediation?

    6/10/2016 (Permalink)

    Mold Remediation Will Home Owners Insurance Cover Mold Remediation? Let us fix your mold problem!

    Insurance companies will not always cover all mold damages which is why it is a good idea to contact your provider. Whether mold is covered under your insurer is something that varies from policy to policy. Occasionally it will specifically state whether they do or don't cover removal of mold. Others will only pay for removal but not testing despite the fact that tests may be necessary to discover if there is mold in the first place. In many cases they will only cover part of the removal process or you can pay extra to add mold to your policy.

    Does the Cause Affect the Coverage?

    Yes, in many cases the coverage will depend on the cause of the mold. If the mold is caused by something covered by your policy such as a pipe burst, which is covered by insurance, they are more likely to cover removal than if it is caused by neglect of home maintenance.

    Water Damage From Flooding

    After a flood, it is very common for mold to appear. If your insurance does not cover flooding then there is a good chance that the mold wont be covered either. If you live in a flood prone location it may be a good idea to purchase flood insurance and check if that would cover mold due to a flood as well.

    Roof Leaks

    Generally, roof leaks are not covered in insurance policies, therefore you will most likely get no coverage for mold as a result. If the roof leak, however, is caused by a falling tree which causes a leak, there is a good chance you will be covered.

    Broken Pipes

    Homeowners insurance does not typically cover leaky pipes, but often will cover a burst pipe. Again, if they cover the cause it is more likely that they would cover the mold as a result.

    Water Damage Following a Fire

    Homeowners insurance almost always covers fires. The thing that many people neglect to think about is the water used to put out that fire. This can lead to mold damages which most likely will be covered.

    Remediation

    Here at SERVPRO, we have trained crew members to help efficiently and completely remove the mold from your house and help work with you to solve the cause of your problems. 

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains and have mold problems, call us at:

    (914) 684-1560