Recent Posts

Reconstruction Department

10/9/2019 (Permalink)

We here at SERVPRO of White Plains & New Rochelle, offer a full Reconstruction department for all projects with interior construction.  Any and all kinds of mitigation work to be performed should be done in such concept to make reconstruction efforts as swift as possible.  If a restoration business is solely geared towards demolition, though never sees nor learns the reconstruction process, the demolition workers could ultimately make each reconstruction project very difficult without knowing better.  If we remove drywall and plaster, we do so in a fashion to make it easy for separate crews to reconstruct the walls and ceilings with a professional paint job to follow. Here at SERVPRO of White Plains & New Rochelle all of our Mitigation managers have much reconstruction knowledge, and do not perform demolition without the know-how plan to reconstruct any materials taken out.

Before performing 25K worth of mitigation work SERVPRO has the experience to detail and negotiate with adjuster to classify the scope of work as necessary and just.  Insurance adjusters do the same work as our managers here at SERVPRO, yet they handle many more jobs each since they have no crews to oversee and manage. Being well professed in their craft, insurance claims can sometimes be a tough battle to work through alone, without having much knowledge related to the claims process as far as the insured’s options, coverage, and most of all negotiations.  Many people think water will dissipate through materials and cause no harm, but do not realize how necessary it is for removing non-salvageable materials, drying equipment, containment, decontamination, determining quantity of flooring layers, asbestos and lead testing, and last but not least the importance of experience to know what can and cannot be saved to better serve the customer and keep claim costs down.  When a claim is not covered that does not mean it is permanent. Hence why it is important to have a mitigation professional determine the scope or work and it’s scientific necessity to save your property.

Clients can sometimes be confused by the terminology and process in our field, so to better clarify, there are three main parts to a claim.  The Cause, Mitigation, and Reconstruction are the stages which all have individual key importance in claims process. The Cause of loss, whether it be from: a broken pipe, back-up from drain, fire source, or mold source - is the factor that determines what shall or shall not be covered.  For instance, a flood in a basement with Cause of loss as ground water penetrating foundation wall in basement, would typically not be covered, unless an endorsement is specified in insurance policy. Meanwhile, a broken pipe in basement wall may appear as ground water, but you wouldn’t know unless able to find broken pipe by the aid of our moisture meter and experienced plumber.  The Mitigation is where all non-salvageable structural materials like drywall and flooring are removed only where necessary, and the remaining structure is dried by aid of drying equipment – dehumidifiers and air movers. Once all necessary demolition finished and remaining structure confirmed dry with no future damage possible by water remaining saturated, then it is time for the Reconstruction.  The last part is the Reconstruction, which is where we fully rebuild all removed materials in structure that were taken during mitigation. Reconstruction requires experienced and licensed professionals who understand the craft and know the best and safest way to repair the loss.

If a simple loss occurs, that is localized, mitigation is typically completed in under 7 days, unless factors present themselves which extend the time frame.  The reconstruction typically can take much longer, but if all costs are approved and negotiated beforehand, which we always do here at SERVPRO of White Plains & New Rochelle, then the rebuild process can be complete in a few weeks for a localized loss.  Before mitigation is complete, our rebuild department will usually have all necessary items in place to begin and approval of costs set so there is no waiting period due to us. That is not to say that a rebuild can take up to 6 months, which does happen.  But if there are no asbestos abatements, or hiccups in coverage, then we make every effort to reconstruct your home beautifully back to how is was prior or even better, to serve our motto and make it appear “Like it never even happened.”

If someone should need emergency services, mitigation, cleanup, mold remediation, mitigation reconstruction, separate reconstruction not due to a loss, or even project advice

Please call us at:   (914) 684-1560 or toll free at 800-967-6663

Open 24/7  - Typically onsite within 90 minutes  - Experience to make process seamless

September is National Preparedness Month

9/9/2019 (Permalink)

Burning flames covering the entire picture Fires happens quickly and unexpectedly. Prepare before disaster strikes.

No matter where you live or work, emergencies caused by weather, fire, wind, water, and other natural or man made disasters can strike at any time and are largely unpredictable. SERVPRO of White Plains and New Rochelle reminds home and business owners in Rye, Harrison ,White Plains, New Rochelle, Mamaroneck , Larchmont, Rye Brook and surrounding areas that preparing in advance is the best thing you can do to help minimize a disaster’s impact on your loved ones and your property. Each year, the Federal Emergency Management Agency (FEMA) designates September as National Preparedness Month.This is a time to create, or update, your plan for when disaster strikes. In the same way that people make ‘resolutions’ at the New Year, National Preparedness Month is a great time to resolve to create a plan, or review your existing plan, each and every year .

Everyone needs a comprehensive emergency plan. Business owners also need to plan for business interruption and continuation. But equally importantly, families and businesses alike need immediate access to data like emergency and insurance contacts, shut-off valves, electrical panel locations, and the line of command to authorize work so emergency responders can react quickly and appropriately during the emergency. This month’s focus on preparedness is a great incentive for both families and businesses to put a plan in place and review it regularly. Creating an emergency plan is straightforward.No matter what type of threats exist where you live or work – wildfires, flooding, hurricanes, tornadoes, or other natural or man made disasters – tools are available from FEMA (https://www.ready.gov) with guidelines for preparing emergency food, water, and medical supplies; planning for special needs; and creating communication and evacuation plans. These tools and others, like the SERVPRO READY app, also help you store essential contact and property information electronically where it can be accessed with a mobile device in seconds if disaster strikes. Both home and business owners can download the free app athttps://ready.SERVPRO.com/home/mobileapp.

Local business owners can take an additional preparedness step by designating SERVPRO of White Plains and New Rochelle as their disaster mitigation and restoration provider. SERVPRO professionals will conduct a no-cost assessment of the facility and assist the owner in completing a comprehensive Emergency READY Profile® (ERP) to be stored in the READY app. The key to getting your life or business back on track is timely response after a disaster strikes. That’s why it’s important to take the time to record and store your information electronically, and then commit to a time – like National Preparedness Month – to review and update your records at least once each year. Remember, filing cabinets and their contents may be inaccessible or even destroyed in an emergency situation, so don’t depend on them to keep track of critical insurance, property, or contact information in the event of a disaster. Store your data electronically. If disaster strikes, you’ll have the information you need literally at your fingertips. SERVPRO of White Plains And New Rochelle specializes in disaster restoration, cleanup, and repair services, helping to remediate damage, making it “Like it never even happened,” for both commercial and residential customers.

For more information on SERVPRO of White Plains and New Rochelle , please contact us at (914) 684-1560 or 800-967-6663. For more information on SERVPRO® and the SERVPRO Emergency READY Program, please visit www.ready.SERVPRO.com. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners. individual homeowners.

Tree Damage

6/11/2019 (Permalink)

The care and upkeep of the trees on your property is important to prevent property damage to your home or business. The initial spring clean up has been done for a few weeks now and taking a second look with a focus on the trees of your property is a good idea.

  • Look for broken or damaged tree limbs
  • Check to see that there is leaf growth on the branches
  • Does the tree look sturdy, is the tree leaning ?
  • Are there any hollow areas of the tree showing?

 If the trees on your property exhibiting multiple symptoms from the above list, calling in an arborist who is certified by the International Society of Arboriculture, to inspect affected trees is recommended. The certified arborist can inform you of the exact nature of your trees issue and help determine a plan of action. Whether it is removing affected branches or the entire tree , an arborist will know what plan of action to take.

 In case a tree does fall on your property and damages your home or business call us here at SERVPRO of White Plains and New Rochelle 24/7 . We will be able to extract any water that may have gotten into your home or business after the tree fall and we also offer boarding up and tarping services to cover any holes created by the fall. Boarding up and tarping your property will ensure that no outside weather affects the interior of your home or business and act as a deterrent to people not authorized to enter the property.

Tornado safety

5/30/2019 (Permalink)

Here in Harrison, NY where our office and shop is located, we have seen some severe storm warnings as well as tornado watches. South of us in Pennsylvania tornadoes have touched down in some areas creating major damage but luckily no loss of life. Are you prepared for a tornado? What do you do if you find out one is coming?

This day and age we are constantly connected to information worldwide, there will be an emergency alert from weather channels alerting us to incoming severe weather and possibly tornadoes. If the watch turns to a warning than that means a tornado has been spotted on the ground and you should:

  • Seek shelter immediately in a structure that is well-built.
  • Go to a basement or room central to the building ,preferably with no windows.
  • If you have to use the bathroom as a safe room , get into the tub and cover yourself with a mattress.
  • Avoid windows, outside walls and doors. Flying glass,collapsing walls and doors turning into flying projectiles can all cause serious bodily harm and even death.
  • If you are stuck outside on a road or highway, do NOT seek safety under an overpass. The overpass actually creates a wind tunnel with the churning debris and air increasing in speed and velocity as it moves under and around the overpass. Find a low lying area and lay flat covering your face and head.
  • If you are stuck in your vehicle, leave it running that way the airbags will deploy if necessary and buckle up. Tornadoes are fast and it is not advised to try and outrun one.

After the tornado has passed , assess the damage and call us. We serve White Plains, New Rochelle, Harrison, Rye, Rye Brook, Purchase, Mamaroneck, Larchmont, Port Chester and Pelham. SERVPRO of White Plains and New Rochelle has boarding up services, water extraction, pack-out services, fire and smoke clean up. We will work with your insurance company to ensure your home is returned to its pre storm state. “Like it never even happened.”

Memorial Day Weekend

5/24/2019 (Permalink)

 The Memorial Day holiday weekend is here and many local businesses will have Memorial Day sales this weekend and with people traveling, the influx of customers patronizing businesses could increase significantly. With the increase of customers patronizing establishments this weekend there is an increased chance of a water event whether it is increased use of the restroom facilities at rest stops or the increase water usage at local restaurants. The rise in  water usage can contribute to a water event that could threaten to affect business on this very busy holiday weekend.

  We have a proven track record of working in the community since 1996 to help you and your business get back on your feet as soon as possible to limit any more loss of revenue. SERVPRO of White Plains and New Rochelle is available 24 hours a day for your emergency water mitigation needs. We have staff on call around the clock since predicting a water event is impossible. That is why we stay ready and prepared for anything that may come our way.

 Here at SERVPRO of White Plains and New Rochelle we thank the military service members who gave their lives to protect the freedoms we have today.   

Thunder and lighting precautions

5/23/2019 (Permalink)

 According to the weather.gov website,lightning strikes the United States about 25 million times a year and kills an average of 47 people each year. Do you know some of the suggested safety measures to take in the event of lightning? What structures are safe to seek shelter ? What measures can you take to ensure your safety, your family's safety and even your pets? Here are some safety suggestions and guidelines to follow:

  • Do not use phones that are attached by cords, cell phones are safe alternatives.
  • Do not touch T.V`s ,computers or cords but you can use remote controls correctly.
  • Do not shower, wash your hands or do dishes. Avoid plumbing.
  • Do not lean on exterior doors or windows that might have metal components that connect the outside to the inside .
  • Do not use your balcony, carport, open garage areas ,porches and avoid lying on concrete flooring or leaning against concrete walls
  • Do not leave your dog outside in it`s dog house, a dog house is not safe shelter and if the doghouse is chained to a tree, there is even a higher risk to your pet. BRING YOUR PETS INSIDE DURING A SEVERE STORM.
  • Do not unplug your equipment during a storm. Typical surge protectors will not protect your equipment from a lightning strike.

 I guess grandma was right when she said get off the phone, do not shower and turn off the television when there would be a thunderstorm. I assumed she was being overprotective but she was right. Here at SERVPRO of White Plains and New Rochelle we want our community to stay safe and follow precautions. Personal belongings and property can be replaced , lives can not.

Communities along the shore.

5/23/2019 (Permalink)

 SERVPRO of White Plains and New Rochelle serves communities along the Long Island Sound such as Rye, Mamaroneck, Port Chester, Larchmont, New Rochelle and Pelham. There is always a threat of flooding in these communities during spring times rainy season , thunderstorms during the summer and hurricane season from June 1st to November 30th

 Flood preparations are vital to help maintain your property and your lives. Before the flood strikes there should  preparations made.

  • Have a plan in place to be able to communicate with family and friends in case of a disaster.
  • Have an emergency kit that contains first aids supplies as well as enough non-perishable foods to sustain you and your family for at least a few days.
  • Be aware if your home is on a floodplain, educate yourself on the route to higher ground in case of flash flooding and know the roads near you that flood faster than the others and plan accordingly
  • Sign up for notifications from local weather stations as well  to be kept informed of weather changes and flood levels.
  • Prepare your home by sandbagging and creating a wall to protect your home as much as possible. Ensure your sump pump is operational and check your home insurance to ensure you have flood coverage. Flood coverage is not normally apart of a regular insurance policy and will need to be added on to cover your home effectively.
  • When notifications start for a flood warning immediately start to pack and make preparations to evacuate. Pack for your pets as well. Do not wait until the last minute.
  • Charge all of your electronics cell phones, and portables radios. Pack back up batteries for your devices as well. You can also get portable solar charging panels for your devices at local outdoor adventure stores.
  • Fill up the gas tank of your vehicles
  • Be ready to leave if you notice your home will definitely flood, do not wait to be told to evacuate. Have a plan in place that includes arrangements to stay somewhere until the waters recede and you are given the o.k. to return by local officials. If you have pets make sure you are able to bring them with you or make arrangements for boarding in a facility that is safe from the flood waters.

The clean up process from flooding can be extensive, time consuming and tiring. Here at SERVPRO of White Plains and New Rochelle we have years of experience dealing with flooding and natural disasters. Give us a call and we help get your home back to “Like it never even happened.”

Late spring and early summer backyard oasis time!

5/22/2019 (Permalink)

 The sun is out and the temperatures are rising, which makes us here at SERVPRO of White Plains and New Rochelle happy. We get to work outside during the work week and enjoy our  backyard patios during the weekend. The upkeep on our backyard spaces can be grueling and expensive at times but the end result is so worth it. An oasis to call our own to enjoy after work and during the weekends.

 During the process of keeping our outdoor spaces in decent shape we maintain the lawn by watering them with sprinklers or move ground to make spaces enjoyable and to our liking. In the process of maintaining or upgrading these spaces, we can leave our homes susceptible to water intrusion. Whether it is from sprinklers placed too close to the home, dirt that has been pulled away from the home to waterproof the foundation, or filling the pool these activities can create a water event in our home by over watering of the yard and the excess water finding its way into the basement, a fast moving thunderstorm drops excessive amounts of water and the foundation is not being protected by the dirt or the pool is overfilled and water runs back into the house. If you do have a water issue this late spring into the summer , we are here 24 hours a day, 7 days a week so you can continue to enjoy your outdoor space while we take care of your indoor space.

Insure your business

5/21/2019 (Permalink)

Fire can strike anywhere and leave businesses in ruin. Get proper insurance whether you own or rent.

 A property owner having tenants that are residential or business can be time consuming with the day to day maintenance and upkeep of the property . The time and resources can exponentially increase when there is an emergency situation such as a fire or flood. Here at SERVPRO of White Plains and New Rochelle we can help . Recently a business owner contacted us about a tenant that had been evicted and left all of their inventory behind. Previous blogs have addressed tenants in residential situations having renters insurance but it is just as important for business/commercial tenants to have their own insurance to cover their inventory.

 A local 2nd hand shop suffered a loss of all of the inventory and place to do business after a neighboring business caught fire and the soot and smoke traveled through to their business. They were unable to do business due to the heavy smoke and soot damage. They had assumed the landlords policy would cover their store and its contents. The landlords policy only covered the structure of the building. Unfortunately the tenant was evicted due to not being able to pay their rent and the landlord was left to clean out all of their inventory that was left behind.

 Our crew is currently cleaning out the space and after 4 large dumpsters being filled to this point, there will be at least 4 more. If this shop owner would of been properly insured their inventory would of been replaced or reimbursed as well as rental assistance until they were able to get their shop back in business.

Asthma and Allergy Month

5/14/2019 (Permalink)

 The month of May has been declared “National Asthma and Allergy Month” since 1984 by the Asthma and Allergy Foundation of America. As the weather warms and plants,flowers and trees begin to bloom they release different types of pollen and the chance of an allergy episode or an asthma attack increases exponentially. The OTC options  and quality of allergy fighting medication has gotten better over the years and with better asthma medications, allergy and asthma symptoms can be controlled. Another important step to take in managing allergies and asthma is environmental, meaning your home.

 An important aspect of taking care of allergies and asthma is home cleanliness. Everyday dust, animal hair and even pest droppings can affect allergies and asthma. Maintaining a clean home is vital to have a healthy breathing environment. Here at SERVPRO of White Plains and New Rochelle we can help with your cleaning needs. A deep cleaning of your wall to wall carpets and your area rugs will help to decrease dirt and allergen build up in your home. A thorough cleaning of those spots that rarely get attention such as behind large pieces of furniture and corners of barely used rooms need cleaning  attention too.

 Reducing the amount of dirt and allergens in your home will help the asthma and allergy sufferers in your life breathe a lot clearer and focus on the life around them and not the symptoms of their ailments. SERVPRO of White Plains and New Rochelle will help with that deep clean of your  Rye, New Rochelle, Mamaroneck, White Plains, Harrison,Purchase, Port Chester or Larchmont home.