Recent Why SERVPRO Posts

Fall is a beautiful time of year to grow mold!

8/5/2021 (Permalink)

Fall is coming up fast and the fluctuating temperatures can create condensation on doors and windows and lead to hidden mold growth if not addressed properly and attended to promptly. 

This is a common problem many people overlook and can lead to much bigger issues down the line. 

This is a common problem many people overlook and it can lead to much bigger issues down the line. 

If you see condensation around doors or windows, dry the area regularly and check for mold and water damage to the surrounding trim and walls.

SERVPRO is skilled at mold remediation and it is important to get on top of the issue and stop the mold asap.

If you see damage to trim or drywall around windows or doors that regularly hold condensation, call SERVPRO of White Plains and New Rochelle to come out and assess the damage and stop the mold. 

Why SERVPRO?

5/13/2021 (Permalink)

Why SERVPRO?

SERVPRO franchise professionals understand your situation. As an agent or adjuster, you have a responsibility to keep claims costs down while still providing the best services possible for your customers.

SERVPRO Franchise Professionals are uniquely qualified to help. Our results create a measurable difference, giving you many competitive advantages.

Emergency Response to Claims

Restoring property is the SERVPRO franchise professional's first priority. Your customer will appreciate the immediate response and you will know everything is being done to limit the damage.

Pretesting Reduces Claims Expense

Restoring property is less expensive than replacing property. Claims Professionals know the rule is, "Restore whenever possible, replace only when necessary." SERVPRO franchise professionals make sure pretesting is completed on every loss to determine restorability.

Claims Inventory Service

SERVPRO franchise professionals can provide an itemized loss inventory. You will receive an Excel formatted report and pictures of important items.

Electronic Claims Information

Our Claims Information Center provides fast, accurate information you need to make sound decisions, including:

  • A Complete Electronic Job File.
    • First Notice of Loss.
    • Detailed Estimate.
    • Digital Loss Photos.
    • Scanned Forms and Paperwork.
    • All delivered by email or hard copy.
  • On-line Access to All Files.
    • New Assignments.
    • Pending Jobs.
    • Completed Jobs.
  • Informative Reports to Improve Results
    • Job Cost Data.
  • Performance Comparison to Industry Standard.

Superior, Time-Tested Training

Effective training is the best way to help ensure your customers receive the service they deserve. Franchises are trained to IICRC standards in Fire and Water Cleanup and Restoration. In addition, continuing education classes are available to franchise professionals and insurance clients at our state-of-the-art IICRC Approved Training Facility.

Vendor Qualification Compliance and Professionalism

If you call SERVPRO, we will use only qualified vendors to service your customer. That commitment resulted in:

  • A Customer Care Center to achieve prompt handling of the claim.
  • Implementation of best practices and job process programs.
  • National Accounts qualification criteria and annual compliance checks.
  • Crew and vehicle standards.
  • Insurance requirements.
  • File documentation requirements.
  • Quality assurance program.

Serving Adjusters and Their Clients

A SERVPRO franchise professional's job is to reassure the customer, perform quality service and to report to you quickly. We know your job is to interpret the policy and adjust the claim... and not to deal with problems from vendors! Working together we strive to save you time so you can focus on priority files, while having complete control of every loss you are assigned. 24-hour emergency response, damage mitigation, loss assessment, and an electronic file are available to you within hours. SERVPRO franchise professionals’ documented, measured performance increases value to you and your shareholders, managers and customers.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your company’s competitive advantage.

April Showers bring May Mold

5/13/2021 (Permalink)

Spring is finally here, the temperatures are rising and the rains are coming. All this increase in humidity and moisture can create a perfect environment in homes or businesses. A water damage event in the home or business creates an even higher chance of a mold event occurring if it is not dried out properly. If you notice mold in your home or business give us a call here at SERVPRO at 914-684-1560

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

WHY SERVPRO? SERVPRO has a proven history of re mediating mold successfully in homes and businesses throughout.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to re mediate your mold infestation.

If You See Signs of Mold, Call Us Today – (914) 684-1560 OR TOLL FREE AT 800-967-6663.

We handle it so you do not have to

5/13/2021 (Permalink)

Running a home or business can be stressful. The day to day tasks that need to be done to keep home and business running can be daunting and tiring. The last thing that you need is a sewage back-up, toilet overflow, pipe break, fire or even mold. SERVPRO of is the assurance you need to keep these issues from being overwhelming.

Our techs are IICRC certified and have years of experience dealing with the issues of flooding, sewage back ups, fire and even mold. The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries. The training received by our techs allows us to handle all of the unpleasant and difficult parts of a sewage clean-up, pipe break, fire or mold remediation. These tasks are handled in an experienced, timely and professional manner.

We work hand in hand with your home or business insurance and will work hard to get your home or business back to “Like it never even happened.” If your home or business has been affected by any of these issues, SERVPRO is here 24 hours a day 7 days a week, call us anytime.

Soot Damage and the Shocking Facts.

4/18/2021 (Permalink)

Here at SERVPRO of White Plains and New Rochelle, we take the state of your home and your health very seriously. This includes soot damage, which our SERVPRO staff and technicians have been trained to deal with. Due to this, we are able to provide you with the best service possible if you are suffering from soot damage in your home. It may be from numerous sources, as any material that can burn is able to produce soot, including candles, cooking oils, tobacco smoke, etc. Regardless, SERVPRO is here to help as soon as possible, so the impact felt on both your health and your home, is as minimal as possible. Keep reading below to find out some information about soot damage that may shock you:

  • Did you know that sustained exposure to soot-polluted air and particles can possibly result in a vast array of health effects? This includes asthma, bronchitis, etc.
  • Within minutes of soot exposure, plastic surfaces in your home can discolor and turn yellow.
  • Within hours, surfaces in your home such as metal can tarnish, fiberglass can yellow and tile grout can become stained.
  • Countertops and appliances may also yellow within mere hours of soot exposure.
  • Within days, painted walls can permanently yellow, clothing and upholstery can stain, metals can begin to pit and corrode and vinyl floors could need to be replaced. 
  • Fast-forward a few weeks and glass, china and crystal can begin to etch and pit, audio and video tapes can begin to distort, and carpet fibers can become permanently yellow and discolored. 

Due to these very serious facts, SERVPRO of White Plains and New Rochelle do not take soot damage lightly. If you suspect you have soot damage in your home for any reason, please give us a call at 914-684-1560. We are more than happy to help.




Keeping You Safe is Our Job!

4/7/2021 (Permalink)

Even though it has already been a year, we are still in the grasps of a global pandemic and trying to keep ourselves and our homes as clean as possible. Due to this, you may find yourself using household cleaners and chemicals more often. You may be wondering if there are any tips or tricks to prevent a hazardous situation from occurring, and you’re in luck. SERVPRO of White Plains & New Rochelle employees go through multiple safety training sessions to learn how to keep ourselves and our customers safe from chemicals, both household and industrial. Keep reading to find out some of our must-know tips:

  • Keep any bottles containing hazardous chemicals properly labeled and stored. NEVER remove the label unless it is corroding. In that case, carefully re-package and label the container.
  • Never store these containers near any food items.
  • When using household chemicals, never use near an open flame. 
  • Some chemicals should never be combined as they may react, ignite or explode. An example is chlorine bleach and ammonia. 
  • Make sure that you have access to the phone number for the National Poison Control Center on both your cell phone and landlines. They can be reached at 1-800-222-1222.

If you ever find yourself hesitant to use chemicals you’re not sure about, SERVPRO of White Plains & New Rochelle is happy to help. Give us a call at 914-684-1560 and we would be glad to answer any questions, or schedule a deep-clean or disinfection of your property. We have the knowledge to keep you safe!

Water your grass, not your home!

3/15/2021 (Permalink)

Here at SERVPRO of White Plains & New Rochelle, we’re passionate about not only remediating any water, fire or mold issues that may arise within your home, but we are also happy to provide you with tips and tricks to help prevent these disasters from ever arising. With that being said, warmer weather is approaching which means we can start thinking about maintaining our beautiful lawns and gardens this Spring and Summer season. Part of that maintenance includes making sure our grass and plants are adequately watered. For some, this might mean they utilize a sprinkler system to guarantee everything stays hydrated. Keep reading below to make sure your sprinkler system keeps your grass and plants hydrated, not your home! Here are some tips to ensure you don’t fall victim to a sprinkler system water damage:

  • Clean that filter! This is usually located between the valve box and water main. It should be cleaned at the start of the season and at least once a month during irrigation season. 
  • Keep an eye out for any areas where water is gushing or there are excess puddles. This will indicate if and where a repair needs to be made.
  • Be aware of your system’s design. The spray from your system should be at least 2 ft away from your home.
  • Don’t overrun your sprinkler. Instead of running it every single day, most experts recommend running your system 3x a week for 30 mins a day. 

If you do happen to become a victim of your sprinkler system, don’t panic. SERVPRO of White Plains & New Rochelle is trained to deal with any water damage that comes our way, including sprinkler systems. Give us a call at 914-684-1560 and we would be more than happy to help.

Mold & Your Home

2/12/2021 (Permalink)

While SERVPRO might be best known for helping restore water or fire damages, we’re also very passionate about our ability to help remediate mold infested areas. Mold is nothing to mess around with, and has the ability to strongly impact both your home and your health. At SERVPRO of White Plains & New Rochelle, we have technicians and project managers that take the time to go through rigorous training specialized in how to handle said mold. We know that dealing with mold in your home can be a very overwhelming and scary situation, so we want to make it as simple as possible for you. First, mold testing will need to be performed by a licensed mold inspector or hygienist, to figure out if there is a significant issue going on, and how exactly it should be remediated. Don’t worry if you don’t have someone in mind, as we have plenty of companies that we work closely with and can refer you to. Once we receive the proper protocol, our trained project manager is able to put together an estimate that our trained technicians follow to properly remediate the impacted areas. We also have the proper equipment, such as air scrubbers and HEPA filters to clear the area of any excess spores that might have been missed. Once SERVPRO is done with the remediation, the area will be re-tested to ensure the area has been properly cleaned. The process might take a little while, but it is vital for your home and most importantly your health. It is our goal to leave you with a healthy and happy home here at SERVPRO of White Plains & New Rochelle. Give us a call at 914-684-1560 and we’ll be happy to help!  

Happy Healthy Homes

1/11/2021 (Permalink)

While it might be hard to imagine spring coming around in the next few months as the temperatures are dipping around us, however, it will be here in no time. I think we all know the famous saying, “April showers bring May flowers”, but spring also brings more than beautiful weather and flowers. As nature begins to bloom again, different types of pollen and allergens are released, and begin to wreak havoc on allergy sufferers. While we can’t always control the outside weather and pollen levels, there is another important factor when it comes to allergies… our homes. Dust and pet dander easily collect and get trapped on porous surfaces and in household materials, triggering allergies and even asthma. Due to this, it’s immensely important to keep your home clean on a consistent basis, and a deep-clean of your residence would also be highly effective in combating allergy and asthma woes. 

Here at SERVPRO of White Plains & New Rochelle, we understand that life gets crazy, and sometimes you just don’t have time to go above and beyond your daily cleaning. That’s where we step in! Our technicians might be specially trained in disinfection measures, but they are also experienced in deep-cleaning homes that are not impacted by hazardous materials or water/fire damage. Simply cleaning all wall-to-wall carpets, area rugs and paying attention to all hard to reach areas of your home, will dramatically reduce any allergens that are lurking around. We make it our goal here at SERVPRO of White Plains & New Rochelle to help our customers and assist in making their residences safe and healthy to live in, with or without a disaster. If you need us, give us a call at 914-684-1560, 24 hours a day, 7 days a week! 

Get the Facts, not the Flu!

8/27/2020 (Permalink)

Fall brings the excitement of so many things that we all look forward to every year… leaves changing colors, pumpkins, apple picking, football, Halloween and so much more. However, fall also brings the peak of the dreaded cold and flu season. While this year is a bit different as we are in the midst of a pandemic, the same threat remains from viruses that cause cold and flu illnesses. The CDC recommends taking personal protective measures such as getting up-to-date vaccinations, washing your hands, covering coughs/sneezes, staying home while sick and keeping your distance from others. While these tactics do aid in stopping the spread of these pesky viruses, sometimes it’s just not enough.

Viruses, including influenza, tend to be able to live on surfaces for multiple days. This means if you touch a contaminated surface and then touch your eyes, nose or mouth, you’ve just potentially infected yourself! That is the reason why now is the time to start thinking about calling us here at SERVPRO of White Plains and New Rochelle to deep clean your home or business. We don’t just take care of water damages, fires and mold… we do it all. We have been trained in disinfection and sanitation protocols, and strive to create a safe and germ free environment for you and your loved ones during the cold and flu season. Give us a call at 914-684-1560 to get the facts, not the flu! 

Certified: SERVPRO Cleaned – a defensive cleaning program

5/13/2020 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all moving back toward a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic has changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the current COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration*, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned.  Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touch points, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for the cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of White Plains and New Rochelle today at  914-684-1560 for your Certified: SERVPRO Cleaned consultation.

* #1 Choice in cleanup & restoration based Commercial Attitude & Usage Tracking study. Polling 816 commercial business decision makers on first choice for future needs related to cleanup & restoration work. Study conducted by C&R Research: October 2019

Certified: SERVPRO Cleaned means professionally trained SERVPRO franchises perform the requested cleaning, sanitizing and disinfection services according to proprietary SERVPRO protocols and recognized industry and CDC standards with EPA approved cleaning products to deliver a SERVPRO certified cleaning experience.  Each SERVPRO franchise is independently owned and operated.

ACHOO!!!

5/13/2020 (Permalink)

The pollen this year seems to be extremely high. Coughing, sneezing, itchy eyes, nasal congestion, runny nose and just general irritability are some of the symptoms of allergies. The misery of these symptoms combined with side effects of allergy medication can make this time of year uncomfortable and unbearable. SERVPRO OF White Plains and New Rochelle can help alleviate the irritants and allergens in your home with a thorough and professional deep clean. Maintaining a clean home is vital to a healthy breathing environment. If you suffer from allergies and are sensitive to the environment in your home, scheduling an initial deep clean and follow-up cleanings will help reduce the number of allergens affecting you, your family and guests.

SERVPRO of White Plains and New Rochelle has years of training, certification and experience to clean your home thoroughly. The company of SERVPRO started in 1967 as a painting business by Ted and Doris Isaacson and two years later in 1969 along with Ted and Doris`s experience in cleaning and restoration, SERVPRO was transformed into a clean-up and restoration business. The knowledge and their expertise has been handed down from them to all of their franchises for 50 years. Armed with that knowledge and along with IICRC certifications our technicians are trained extremely well and certified. IICRC is the Institute of Inspection, Cleaning and Restoration is the non-profit certifying body for the cleaning and restoration industry. Our technicians and even office staff are certified to serve all of our customers in an informed and professional manner.

Come get your SERVICES!

4/15/2020 (Permalink)

A flooded basement, a fire damaged kitchen and a moldy bathroom all need attention. The proper attention. Here at SERVPRO of White Plains and New Rochelle we have the experience and training to handle any job that comes our way. We have been here 25+ years in the community and service our community with pride.

What do you do if you have a flooded basement? First get the source of the leak repaired by a professional or if it is storm related, wait for the storm to pass. Then give us a call we will come and extract the water and remove any of the affected materials and set up drying equipment. Our Project Managers will monitor drying until your home is completely dried out. If you need rebuild services we also offer that as well too. A one stop shop.

If you have fire and soot damage, we can handle that too. We will clean all surfaces with approved chemicals and sponges to remove all the soot. We will catalog any affected items and set up air scrubbers to help eliminate the smell of smoke. We will also discard any damaged item after cataloging it for insurance purposes. We can also offer painting and rebuilding after the clean up process is complete.

A moldy bathroom can be handled by us. First a mold test will need to be done by the proper Mold Tester or Hygienist . If the results say there is a significant issue we will follow the cleaning and removal protocol set up by the Hygienist and clean the affected area and remove anything that needs to be removed. We will also install air scrubbers with HEPA filters to clean the air of the excess mold spores. After the cleaning process there will be another test to make sure the mold spore levels are where they should be. If the test is passed then the bathroom can be put back together.

We have many services and work with insurance companies. We want to make these life experiences less stressful. Call us 24 hours a day, 7 days a week, including weekends and holidays. SERVPRO of White Plains and New Rochelle is in the community serving the community.

Cleaning house and chemical precautions

4/3/2020 (Permalink)

Cleaning the house is a normal necessary everyday task done on a regular basis. Some people clean certain parts of their house on certain days and some people clean it all at once over the weekend. Due to this pandemic it has been recommended that all high touch surfaces be cleaned which includes table tops, counter tops, switch plates, handrails, door knobs, cabinet handles, appliance handles, remote controls, toilet handles, faucets, computer keyboards, computer mouse and any other surface in your home that might be high touch.

There are various cleaning products used to clean homes due to different surfaces and which is safe to use on each surface. Some of your choices are from bleach, vinegar, ammonia and even isopropyl alcohol for sanitizing. Using these chemicals separately is ideal because mixing one chemical with another can result in breathing difficulties and even death. Here are some examples:

  • Ammonia and bleach mixed create a dangerous and deadly chlorine gas.
  • Bleach and vinegar mixed also create a dangerous and deadly chlorine gas.
  • Hydrogen peroxide and vinegar mixed creates peracetic acid or corrosive acid.
  • Isopropyl Alcohol and bleach mixed creates dangerous and deadly chloroform and hydrochloric acid.
  • Bleach and toilet bowl cleaner (containing sodium bisulfate) mixed creates dangerous toxic fumes .

If you are unsure about using chemicals together, do not combine them and use one at a time. There is a lot of cleaning and sanitizing happening now. Cleaning is being done on a more regular basis now due to the pandemic. The need to keep our homes free of any harmful pathogens is a must, to prevent ourselves or our family members from getting sick. You can also reach out to us at SERVPRO of White Plains and New Rochelle and let us clean for you. We do offer deep cleans and proactive cleans to help get rid of nasty germs in your home. We want you and your family to stay safe and healthy.

Spring is on the way

2/24/2020 (Permalink)

Spring is a month away and it will be time to travel to vacation homes and beaches. If your vacation homes were closed up for the winter and hardly being used, a spring cleaning might be in order. What do you do if you arrive there and you have a water leak, a broken water or sewage pipe? After calling a plumber and repairing the leak, call us here at SERVPRO of White Plains and New Rochelle. We can handle and have the experience to clean up pipe breaks, water damages, water losses of any kind as well as sewage backups. We also handle mold remediation, fire damage and fire restoration. Our rebuild department is also available for rebuilding any type of water, fire or mold damage that has occurred.

If your vacation home is not in the Rye, Rye Brook, New Rochelle, Larchmont, Port Chester, Mamaroneck, Harrison, Purchase or Pelham, SERVPRO has 1700 franchises located throughout the country and we can service your home or vacation home. In case of a major storm or disaster SERVPRO and it's franchises are able to mobilize and work in conjunction to make sure your home, neighborhood and event town get back to “Like it never even happened.”

We handle it so you don't have to.

2/14/2020 (Permalink)

Running a home or business can be stressful. The day to day tasks that need to be done to keep home and business running can be daunting and tiring. The last thing that you need is a sewage back-up, toilet overflow, pipe break, fire or even mold. SERVPRO of White Plains and New Rochelle is the assurance you need to keep these issues from being overwhelming.

Our techs are IICRC certified and have years of experience dealing with the issues of flooding, sewage back ups , fire and even mold .The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries.The training received by our techs allows us to handle all of the unpleasant and difficult parts of a sewage clean-up, pipe break , fire or mold remediation. These tasks are handled in an experienced , timely and professional manner.

We work hand in hand with your home or business insurance and will work hard to get your home or business back to “Like it never even happened.” If your Rye, Larchmont, Harrison, White Plains, New Rochelle, Purchase, Port Chester, Rye Brook or Pelham home or business has been affected by any of these issues, SERVPRO of White Plains and New Rochelle is here 24 hours a day 7 days a week, call us anytime.

Holiday and Our Homes

12/26/2019 (Permalink)

Tis the season for family and friends to get together. Our homes are filled with love and joy celebrating the holiday season.Our kitchens are busy with food cooking and there is always the clean up. The fireplaces are blazing with the sound of crackling wood. With the increase of cheer and love there is also an increase of workload on a homes drainage and sewage system. The increase of people also leaves homes more vulnerable to back up of drainage systems and an increase of fires in the home. What do you do in case of an emergency? First call a plumber if you have a water emergency or if you have a fire call the fire department to get your fire extinguished . Second call us here at SERVPRO of White Plains and New Rochelle.

Did you know that SERVPRO of White Plains and New Rochelle is open 24 hours a day/ 7days a week? That is right, we have a crew available 24 hours a day even through the holidays for all your emergency needs for water mitigation and fire damage. If you are in Harrison,Rye, Rye Brook, White Plains, New Rochelle,Purchase , Port Chester, Mamaroneck, Larchmont , Pelham and surrounding areas. Call us here at SERVPRO of White Plains and New Rochelle if you have any water or fire damage this holiday season. We are here all day and night to help.

Flu Free Turkey

11/21/2019 (Permalink)

In the United States , flu season occurs in the fall and winter. The influenza virus does circulate year round and most of the time peak flu activity falls between December and February but occasionally lasts into the month of May states the CDC.

. Did you know that the flu virus can remain viable on surfaces for up to 48 hours? Cleaning surfaces and objects that are frequently touched minimizes the likelihood of contracting the flu virus when you touch an infected surface. With the holiday season approaching quickly and families preparing for travel and quality time with one another, now is the time to step up normal cleaning processes and call us here at SERVPRO of White Plains and New Rochelle

As an emergency response company, we understand the hidden danger of contaminated surfaces in a workplace or home. This time of year, the flu virus can be a hidden danger at home, at work and in the community. It is a serious illness and we want our friends and neighbors to take it seriously.

So before your family and friends arrive from out of town call us here at SERVPRO of White Plains and New Rochelle to deep clean your home or business. Here at SERVPRO of White Plains we are experts in cleaning and sanitizing building materials, surfaces and contents after fire, water, or natural disasters. We are open year round and are able to deep clean after your holiday guests leave.

Reconstruction Department

10/9/2019 (Permalink)

We here at SERVPRO of White Plains & New Rochelle, offer a full Reconstruction department for all projects with interior construction.  Any and all kinds of mitigation work to be performed should be done in such concept to make reconstruction efforts as swift as possible.  If a restoration business is solely geared towards demolition, though never sees nor learns the reconstruction process, the demolition workers could ultimately make each reconstruction project very difficult without knowing better.  If we remove drywall and plaster, we do so in a fashion to make it easy for separate crews to reconstruct the walls and ceilings with a professional paint job to follow. Here at SERVPRO of White Plains & New Rochelle all of our Mitigation managers have much reconstruction knowledge, and do not perform demolition without the know-how plan to reconstruct any materials taken out.

Before performing 25K worth of mitigation work SERVPRO has the experience to detail and negotiate with adjuster to classify the scope of work as necessary and just.  Insurance adjusters do the same work as our managers here at SERVPRO, yet they handle many more jobs each since they have no crews to oversee and manage. Being well professed in their craft, insurance claims can sometimes be a tough battle to work through alone, without having much knowledge related to the claims process as far as the insured’s options, coverage, and most of all negotiations.  Many people think water will dissipate through materials and cause no harm, but do not realize how necessary it is for removing non-salvageable materials, drying equipment, containment, decontamination, determining quantity of flooring layers, asbestos and lead testing, and last but not least the importance of experience to know what can and cannot be saved to better serve the customer and keep claim costs down.  When a claim is not covered that does not mean it is permanent. Hence why it is important to have a mitigation professional determine the scope or work and it’s scientific necessity to save your property.

Clients can sometimes be confused by the terminology and process in our field, so to better clarify, there are three main parts to a claim.  The Cause, Mitigation, and Reconstruction are the stages which all have individual key importance in claims process. The Cause of loss, whether it be from: a broken pipe, back-up from drain, fire source, or mold source - is the factor that determines what shall or shall not be covered.  For instance, a flood in a basement with Cause of loss as ground water penetrating foundation wall in basement, would typically not be covered, unless an endorsement is specified in insurance policy. Meanwhile, a broken pipe in basement wall may appear as ground water, but you wouldn’t know unless able to find broken pipe by the aid of our moisture meter and experienced plumber.  The Mitigation is where all non-salvageable structural materials like drywall and flooring are removed only where necessary, and the remaining structure is dried by aid of drying equipment – dehumidifiers and air movers. Once all necessary demolition finished and remaining structure confirmed dry with no future damage possible by water remaining saturated, then it is time for the Reconstruction.  The last part is the Reconstruction, which is where we fully rebuild all removed materials in structure that were taken during mitigation. Reconstruction requires experienced and licensed professionals who understand the craft and know the best and safest way to repair the loss.

If a simple loss occurs, that is localized, mitigation is typically completed in under 7 days, unless factors present themselves which extend the time frame.  The reconstruction typically can take much longer, but if all costs are approved and negotiated beforehand, which we always do here at SERVPRO of White Plains & New Rochelle, then the rebuild process can be complete in a few weeks for a localized loss.  Before mitigation is complete, our rebuild department will usually have all necessary items in place to begin and approval of costs set so there is no waiting period due to us. That is not to say that a rebuild can take up to 6 months, which does happen.  But if there are no asbestos abatements, or hiccups in coverage, then we make every effort to reconstruct your home beautifully back to how is was prior or even better, to serve our motto and make it appear “Like it never even happened.”

If someone should need emergency services, mitigation, cleanup, mold remediation, mitigation reconstruction, separate reconstruction not due to a loss, or even project advice

Please call us at:   (914) 684-1560 or toll free at 800-967-6663

Open 24/7  - Typically onsite within 90 minutes  - Experience to make process seamless

Asthma and Allergy Month

5/14/2019 (Permalink)

 The month of May has been declared “National Asthma and Allergy Month” since 1984 by the Asthma and Allergy Foundation of America. As the weather warms and plants,flowers and trees begin to bloom they release different types of pollen and the chance of an allergy episode or an asthma attack increases exponentially. The OTC options  and quality of allergy fighting medication has gotten better over the years and with better asthma medications, allergy and asthma symptoms can be controlled. Another important step to take in managing allergies and asthma is environmental, meaning your home.

 An important aspect of taking care of allergies and asthma is home cleanliness. Everyday dust, animal hair and even pest droppings can affect allergies and asthma. Maintaining a clean home is vital to have a healthy breathing environment. Here at SERVPRO of White Plains and New Rochelle we can help with your cleaning needs. A deep cleaning of your wall to wall carpets and your area rugs will help to decrease dirt and allergen build up in your home. A thorough cleaning of those spots that rarely get attention such as behind large pieces of furniture and corners of barely used rooms need cleaning  attention too.

 Reducing the amount of dirt and allergens in your home will help the asthma and allergy sufferers in your life breathe a lot clearer and focus on the life around them and not the symptoms of their ailments. SERVPRO of White Plains and New Rochelle will help with that deep clean of your  Rye, New Rochelle, Mamaroneck, White Plains, Harrison,Purchase, Port Chester or Larchmont home.

May showers are on track to beat April showers.

5/14/2019 (Permalink)

The past few days here in the White Plains, New Rochelle, Rye,Purchase and Harrison areas it has been non stop rain. The month of May is for enjoying the bloom from April`showers but it seems Mother Nature has different plans this year. The steady rain has been falling for days saturating everything.The water table has risen and we don't know what areas will be over saturated and begin flooding soon. Low lying areas will show signs of flooding first but sometimes flooding occurs when we least expect it.

  When a flooding incident or water damage strikes, it is never a planned event. We can make preparations for heavy rain events or take precautions with our homes plumbing but it is impossible to know when water will flood and damage our home or business. Here at SERVPRO of White Plains and New Rochelle we provide 24/7 emergency response because our decades of experience has shown the unpredictability of these events. We have an emergency response crew on-call after business hours just in case of an emergency. Our on-call hours are everyday of the year including holidays.You can expect an immediate response day or night. We are “ Faster to any disaster.”

Moldy Days of May

4/16/2019 (Permalink)

Spring is finally here , the temperatures are rising and the rains are coming. All this increase in humidity and moisture can create a perfect environment in homes or businesses. A water damage event in the home or business creates an even higher chance of a mold event occurring if it is not dried out properly. If you notice mold in your home or business and you are located in White Plains,Harrison,Rye,Rye Brook,Purchase,Port Chester,New Rochelle, Mamaroneck,Larchmont  or Pelham give us a call here at SERVPRO of White Plains and New Rochelle at 914-684-1560

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

WHY SERVPRO? SERVPRO of White Plains and New Rochelle has a proven history of re mediating mold successfully in homes and businesses throughout Westchester County.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to re mediate your mold infestation.

If You See Signs of Mold, Call Us Today – (914) 684-1560 OR TOLL FREE AT 800-967-6663.

Faster to any disaster.

4/4/2019 (Permalink)

Time is of the essence when there is a water damage to your home or business in the White Plains and New Rochelle area. SERVPRO of White Plains and New Rochelle is located centrally to reach  White Plains, New Rochelle, Rye, Rye Brook, Harrison,Port Chester, Mamaroneck, Purchase, Larchmont and Pelham and are on call 24 hours a day 7 days a week to meet your emergency water remediation needs.

 Our highly trained and certified technicians will arrive to your home or business quickly and immediately begin working to remediate the water damage to help reduce the impact of the water event to your home or business. We have the resources to handle a pipe leak or even a major flood or storm.

When a storms hit Westchester County, we can scale our resources to handle  a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Call us today for all your water remediation needs (914) 684-1560 or toll free at 800-967-6663.

Experienced and trained technicians

2/27/2019 (Permalink)

          You come home from work after a long day at work and you find water in your basement , not just a puddle but a few inches of water or you come home and your living room ceiling has collapsed onto your living room furniture and water is dripping from the ceiling , what do you do next? Who do you call?   First you call your plumber to find the source and repair the leak and then you call us at SERVPRO of White Plains. We will send out a Project Manager during regular business hours and if it is after hours we will send an emergency crew to mitigate the situation and set up drying equipment. How do you know our crew will do the work correctly?

Our technicians are trained and certified through the IICRC which stands for Institute of Inspection Cleaning and Restoration Certification . The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. Our technicians also go through recertification at required intervals to maintain an up to date understanding of the work we do.

They have worked in homes and businesses that have sustained major water and mold damage as well as fire and smoke damage. Our technicians have years of works experience along with hundreds of hours of certification and training. They have in total handled thousands of water related issues from small areas to entire homes or businesses being saturated. SERVPRO of White Plains has been serving the community since 1996 and our technicians have from 5 to 25 years of experience . With the education and real life experience of our technicians you and your home or business will be back to “Like it never even happened” as soon as possible.

Almost time for a spring cleaning.

2/19/2019 (Permalink)

There is under a month left of winter , it is time to think of that spring cleaning. The house has been closed up for months with the fireplace blazing and the family coughing. The house will be able to be opened up and aired out in a few weeks , hopefully taking some germs and dirt out on the fresh spring breeze. Only if it was that simple. Dirt , dust and germs have been able to stagnate in the house since the fall, fireplaces have been roaring and carrying soot particles in their flames and distributing them into the air. The families winter colds and flu  have been saturated into the air and a deeper clean will be need for that fresh spring feel to really set in.

As a child watching my grandmother clean the house from top to bottom and helping when I could was an arduous experience but well worth the result. The house seemed to brighten up afterwards , the walls and ceiling were glowing , the rugs looked plush and the carpet fibers danced under my feet while the air in the house smelled of fresh flowers and a hint of bleach. Even though she was exhausted from the cleaning ,she was able to relax with a cup of tea and a good book afterwards. She would curl up in her favorite chair next to the living room window as the spring breeze danced through the curtains and read for a few minutes and doze off for a well deserved nap.

The surface of the house was spotless and the furniture and all the contents were cleaned thoroughly but she was not aware of the dryer vent line or duct cleaning that could be done.    The dryer vent cleaning is necessary to help with effective and timely drying as well as fire prevention and safety. The HVAC duct system also needs periodic cleaning to remove any allergen ,dirt or dust build up . Following a regularly scheduled filter replacement will help maintain a clean and effective  HVAC system and provide a cleaner air those asthma and allergy sufferers in your family. SERVPRO of White Plains offers this service and can help meet your spring cleaning needs. Our trained and professional staff will be able to add a refreshing finishing touch to your spring cleaning.

SERVPRO First Responder Bowl

1/15/2019 (Permalink)

SERVPRO  SERVPRO First Responder Bowl was played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities when the unexpected or the unthinkable happens says Antoinette Pelli of SERVPRO of White Plains. Kickoff for the event was televised by ESPN, on December 26 at 1:30 ET, featuring Boston College and Boise State University.

“It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders,” said Pelli. “These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property.”

The SERVPRO First Responder Bowl honored first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers distributed  complimentary tickets to verified first responders and their families who signed up at https://www.firstresponderbowl.com/first-responders. These complimentary tickets were possible thanks to corporate sponsors like SERVPRO and individual fans who choose to “Sponsor a Responder” with a $15 donation when they purchased their general admission tickets.

“The SERVPRO First Responder Bowl was a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”

Unfortunately the game was called off after the area had experienced some very inclement weather. The safety of the fans, players and event staff are paramount. Safety First! 

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more information on SERVPRO of White Plains, please contact Antoinette Pelli at (914) 684-1560 or SERVPRO8270@optimum.net. For more information about SERVPRO, please visit https://www.SERVPRO.com.

About SERVPRO®

Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Our highly trained specialists can restore your home.

5/13/2016 (Permalink)

If you live in Harrison,Purchase,Portchester, Rye, Ryebrook, Pelham, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water or fire damage.

SERVPRO of White Plains and New Rochelle is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of White Plains and New Rochelle

SERVPRO of White Plains and New Rochelle specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.