Recent Why SERVPRO Posts

Cleaning house and chemical precautions

4/3/2020 (Permalink)

Cleaning the house is a normal necessary everyday task done on a regular basis. Some people clean certain parts of their house on certain days and some people clean it all at once over the weekend. Due to this pandemic it has been recommended that all high touch surfaces be cleaned which includes table tops, counter tops, switch plates, handrails, door knobs, cabinet handles, appliance handles, remote controls, toilet handles, faucets, computer keyboards, computer mouse and any other surface in your home that might be high touch.

There are various cleaning products used to clean homes due to different surfaces and which is safe to use on each surface. Some of your choices are from bleach, vinegar, ammonia and even isopropyl alcohol for sanitizing. Using these chemicals separately is ideal because mixing one chemical with another can result in breathing difficulties and even death. Here are some examples:

  • Ammonia and bleach mixed create a dangerous and deadly chlorine gas.
  • Bleach and vinegar mixed also create a dangerous and deadly chlorine gas.
  • Hydrogen peroxide and vinegar mixed creates peracetic acid or corrosive acid.
  • Isopropyl Alcohol and bleach mixed creates dangerous and deadly chloroform and hydrochloric acid.
  • Bleach and toilet bowl cleaner (containing sodium bisulfate) mixed creates dangerous toxic fumes .

If you are unsure about using chemicals together, do not combine them and use one at a time. There is a lot of cleaning and sanitizing happening now. Cleaning is being done on a more regular basis now due to the pandemic. The need to keep our homes free of any harmful pathogens is a must, to prevent ourselves or our family members from getting sick. You can also reach out to us at SERVPRO of White Plains and New Rochelle and let us clean for you. We do offer deep cleans and proactive cleans to help get rid of nasty germs in your home. We want you and your family to stay safe and healthy.

Spring is on the way

2/24/2020 (Permalink)

Spring is a month away and it will be time to travel to vacation homes and beaches. If your vacation homes were closed up for the winter and hardly being used, a spring cleaning might be in order. What do you do if you arrive there and you have a water leak, a broken water or sewage pipe? After calling a plumber and repairing the leak, call us here at SERVPRO of White Plains and New Rochelle. We can handle and have the experience to clean up pipe breaks, water damages, water losses of any kind as well as sewage backups. We also handle mold remediation, fire damage and fire restoration. Our rebuild department is also available for rebuilding any type of water, fire or mold damage that has occurred.

If your vacation home is not in the Rye, Rye Brook, New Rochelle, Larchmont, Port Chester, Mamaroneck, Harrison, Purchase or Pelham, SERVPRO has 1700 franchises located throughout the country and we can service your home or vacation home. In case of a major storm or disaster SERVPRO and it's franchises are able to mobilize and work in conjunction to make sure your home, neighborhood and event town get back to “Like it never even happened.”

We handle it so you don't have to.

2/14/2020 (Permalink)

Running a home or business can be stressful. The day to day tasks that need to be done to keep home and business running can be daunting and tiring. The last thing that you need is a sewage back-up, toilet overflow, pipe break, fire or even mold. SERVPRO of White Plains and New Rochelle is the assurance you need to keep these issues from being overwhelming.

Our techs are IICRC certified and have years of experience dealing with the issues of flooding, sewage back ups , fire and even mold .The IICRC is a certification and standard-setting non-profit organization for the inspection, cleaning and restoration industries.The training received by our techs allows us to handle all of the unpleasant and difficult parts of a sewage clean-up, pipe break , fire or mold remediation. These tasks are handled in an experienced , timely and professional manner.

We work hand in hand with your home or business insurance and will work hard to get your home or business back to “Like it never even happened.” If your Rye, Larchmont, Harrison, White Plains, New Rochelle, Purchase, Port Chester, Rye Brook or Pelham home or business has been affected by any of these issues, SERVPRO of White Plains and New Rochelle is here 24 hours a day 7 days a week, call us anytime.

Holiday and Our Homes

12/26/2019 (Permalink)

Tis the season for family and friends to get together. Our homes are filled with love and joy celebrating the holiday season.Our kitchens are busy with food cooking and there is always the clean up. The fireplaces are blazing with the sound of crackling wood. With the increase of cheer and love there is also an increase of workload on a homes drainage and sewage system. The increase of people also leaves homes more vulnerable to back up of drainage systems and an increase of fires in the home. What do you do in case of an emergency? First call a plumber if you have a water emergency or if you have a fire call the fire department to get your fire extinguished . Second call us here at SERVPRO of White Plains and New Rochelle.

Did you know that SERVPRO of White Plains and New Rochelle is open 24 hours a day/ 7days a week? That is right, we have a crew available 24 hours a day even through the holidays for all your emergency needs for water mitigation and fire damage. If you are in Harrison,Rye, Rye Brook, White Plains, New Rochelle,Purchase , Port Chester, Mamaroneck, Larchmont , Pelham and surrounding areas. Call us here at SERVPRO of White Plains and New Rochelle if you have any water or fire damage this holiday season. We are here all day and night to help.

Flu Free Turkey

11/21/2019 (Permalink)

In the United States , flu season occurs in the fall and winter. The influenza virus does circulate year round and most of the time peak flu activity falls between December and February but occasionally lasts into the month of May states the CDC.

. Did you know that the flu virus can remain viable on surfaces for up to 48 hours? Cleaning surfaces and objects that are frequently touched minimizes the likelihood of contracting the flu virus when you touch an infected surface. With the holiday season approaching quickly and families preparing for travel and quality time with one another, now is the time to step up normal cleaning processes and call us here at SERVPRO of White Plains and New Rochelle

As an emergency response company, we understand the hidden danger of contaminated surfaces in a workplace or home. This time of year, the flu virus can be a hidden danger at home, at work and in the community. It is a serious illness and we want our friends and neighbors to take it seriously.

So before your family and friends arrive from out of town call us here at SERVPRO of White Plains and New Rochelle to deep clean your home or business. Here at SERVPRO of White Plains we are experts in cleaning and sanitizing building materials, surfaces and contents after fire, water, or natural disasters. We are open year round and are able to deep clean after your holiday guests leave.

Reconstruction Department

10/9/2019 (Permalink)

We here at SERVPRO of White Plains & New Rochelle, offer a full Reconstruction department for all projects with interior construction.  Any and all kinds of mitigation work to be performed should be done in such concept to make reconstruction efforts as swift as possible.  If a restoration business is solely geared towards demolition, though never sees nor learns the reconstruction process, the demolition workers could ultimately make each reconstruction project very difficult without knowing better.  If we remove drywall and plaster, we do so in a fashion to make it easy for separate crews to reconstruct the walls and ceilings with a professional paint job to follow. Here at SERVPRO of White Plains & New Rochelle all of our Mitigation managers have much reconstruction knowledge, and do not perform demolition without the know-how plan to reconstruct any materials taken out.

Before performing 25K worth of mitigation work SERVPRO has the experience to detail and negotiate with adjuster to classify the scope of work as necessary and just.  Insurance adjusters do the same work as our managers here at SERVPRO, yet they handle many more jobs each since they have no crews to oversee and manage. Being well professed in their craft, insurance claims can sometimes be a tough battle to work through alone, without having much knowledge related to the claims process as far as the insured’s options, coverage, and most of all negotiations.  Many people think water will dissipate through materials and cause no harm, but do not realize how necessary it is for removing non-salvageable materials, drying equipment, containment, decontamination, determining quantity of flooring layers, asbestos and lead testing, and last but not least the importance of experience to know what can and cannot be saved to better serve the customer and keep claim costs down.  When a claim is not covered that does not mean it is permanent. Hence why it is important to have a mitigation professional determine the scope or work and it’s scientific necessity to save your property.

Clients can sometimes be confused by the terminology and process in our field, so to better clarify, there are three main parts to a claim.  The Cause, Mitigation, and Reconstruction are the stages which all have individual key importance in claims process. The Cause of loss, whether it be from: a broken pipe, back-up from drain, fire source, or mold source - is the factor that determines what shall or shall not be covered.  For instance, a flood in a basement with Cause of loss as ground water penetrating foundation wall in basement, would typically not be covered, unless an endorsement is specified in insurance policy. Meanwhile, a broken pipe in basement wall may appear as ground water, but you wouldn’t know unless able to find broken pipe by the aid of our moisture meter and experienced plumber.  The Mitigation is where all non-salvageable structural materials like drywall and flooring are removed only where necessary, and the remaining structure is dried by aid of drying equipment – dehumidifiers and air movers. Once all necessary demolition finished and remaining structure confirmed dry with no future damage possible by water remaining saturated, then it is time for the Reconstruction.  The last part is the Reconstruction, which is where we fully rebuild all removed materials in structure that were taken during mitigation. Reconstruction requires experienced and licensed professionals who understand the craft and know the best and safest way to repair the loss.

If a simple loss occurs, that is localized, mitigation is typically completed in under 7 days, unless factors present themselves which extend the time frame.  The reconstruction typically can take much longer, but if all costs are approved and negotiated beforehand, which we always do here at SERVPRO of White Plains & New Rochelle, then the rebuild process can be complete in a few weeks for a localized loss.  Before mitigation is complete, our rebuild department will usually have all necessary items in place to begin and approval of costs set so there is no waiting period due to us. That is not to say that a rebuild can take up to 6 months, which does happen.  But if there are no asbestos abatements, or hiccups in coverage, then we make every effort to reconstruct your home beautifully back to how is was prior or even better, to serve our motto and make it appear “Like it never even happened.”

If someone should need emergency services, mitigation, cleanup, mold remediation, mitigation reconstruction, separate reconstruction not due to a loss, or even project advice

Please call us at:   (914) 684-1560 or toll free at 800-967-6663

Open 24/7  - Typically onsite within 90 minutes  - Experience to make process seamless

Asthma and Allergy Month

5/14/2019 (Permalink)

 The month of May has been declared “National Asthma and Allergy Month” since 1984 by the Asthma and Allergy Foundation of America. As the weather warms and plants,flowers and trees begin to bloom they release different types of pollen and the chance of an allergy episode or an asthma attack increases exponentially. The OTC options  and quality of allergy fighting medication has gotten better over the years and with better asthma medications, allergy and asthma symptoms can be controlled. Another important step to take in managing allergies and asthma is environmental, meaning your home.

 An important aspect of taking care of allergies and asthma is home cleanliness. Everyday dust, animal hair and even pest droppings can affect allergies and asthma. Maintaining a clean home is vital to have a healthy breathing environment. Here at SERVPRO of White Plains and New Rochelle we can help with your cleaning needs. A deep cleaning of your wall to wall carpets and your area rugs will help to decrease dirt and allergen build up in your home. A thorough cleaning of those spots that rarely get attention such as behind large pieces of furniture and corners of barely used rooms need cleaning  attention too.

 Reducing the amount of dirt and allergens in your home will help the asthma and allergy sufferers in your life breathe a lot clearer and focus on the life around them and not the symptoms of their ailments. SERVPRO of White Plains and New Rochelle will help with that deep clean of your  Rye, New Rochelle, Mamaroneck, White Plains, Harrison,Purchase, Port Chester or Larchmont home.

May showers are on track to beat April showers.

5/14/2019 (Permalink)

The past few days here in the White Plains, New Rochelle, Rye,Purchase and Harrison areas it has been non stop rain. The month of May is for enjoying the bloom from April`showers but it seems Mother Nature has different plans this year. The steady rain has been falling for days saturating everything.The water table has risen and we don't know what areas will be over saturated and begin flooding soon. Low lying areas will show signs of flooding first but sometimes flooding occurs when we least expect it.

  When a flooding incident or water damage strikes, it is never a planned event. We can make preparations for heavy rain events or take precautions with our homes plumbing but it is impossible to know when water will flood and damage our home or business. Here at SERVPRO of White Plains and New Rochelle we provide 24/7 emergency response because our decades of experience has shown the unpredictability of these events. We have an emergency response crew on-call after business hours just in case of an emergency. Our on-call hours are everyday of the year including holidays.You can expect an immediate response day or night. We are “ Faster to any disaster.”

Moldy Days of May

4/16/2019 (Permalink)

Spring is finally here , the temperatures are rising and the rains are coming. All this increase in humidity and moisture can create a perfect environment in homes or businesses. A water damage event in the home or business creates an even higher chance of a mold event occurring if it is not dried out properly. If you notice mold in your home or business and you are located in White Plains,Harrison,Rye,Rye Brook,Purchase,Port Chester,New Rochelle, Mamaroneck,Larchmont  or Pelham give us a call here at SERVPRO of White Plains and New Rochelle at 914-684-1560

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

Mold is present almost everywhere, indoors and outdoors.

Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.

Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.

Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.

Mold often produces a strong, musty odor and can lead you to possible mold problem areas.

Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

WHY SERVPRO? SERVPRO of White Plains and New Rochelle has a proven history of re mediating mold successfully in homes and businesses throughout Westchester County.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to re mediate your mold infestation.

If You See Signs of Mold, Call Us Today – (914) 684-1560 OR TOLL FREE AT 800-967-6663.

Faster to any disaster.

4/4/2019 (Permalink)

Time is of the essence when there is a water damage to your home or business in the White Plains and New Rochelle area. SERVPRO of White Plains and New Rochelle is located centrally to reach  White Plains, New Rochelle, Rye, Rye Brook, Harrison,Port Chester, Mamaroneck, Purchase, Larchmont and Pelham and are on call 24 hours a day 7 days a week to meet your emergency water remediation needs.

 Our highly trained and certified technicians will arrive to your home or business quickly and immediately begin working to remediate the water damage to help reduce the impact of the water event to your home or business. We have the resources to handle a pipe leak or even a major flood or storm.

When a storms hit Westchester County, we can scale our resources to handle  a large storm or flooding disaster. We can access equipment and personnel from a network of 1,700 franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Call us today for all your water remediation needs (914) 684-1560 or toll free at 800-967-6663.

Experienced and trained technicians

2/27/2019 (Permalink)

          You come home from work after a long day at work and you find water in your basement , not just a puddle but a few inches of water or you come home and your living room ceiling has collapsed onto your living room furniture and water is dripping from the ceiling , what do you do next? Who do you call?   First you call your plumber to find the source and repair the leak and then you call us at SERVPRO of White Plains. We will send out a Project Manager during regular business hours and if it is after hours we will send an emergency crew to mitigate the situation and set up drying equipment. How do you know our crew will do the work correctly?

Our technicians are trained and certified through the IICRC which stands for Institute of Inspection Cleaning and Restoration Certification . The mission of the IICRC is to establish and advance globally recognized standards and certifications for the inspection, cleaning, restoration and installation industries. Our technicians also go through recertification at required intervals to maintain an up to date understanding of the work we do.

They have worked in homes and businesses that have sustained major water and mold damage as well as fire and smoke damage. Our technicians have years of works experience along with hundreds of hours of certification and training. They have in total handled thousands of water related issues from small areas to entire homes or businesses being saturated. SERVPRO of White Plains has been serving the community since 1996 and our technicians have from 5 to 25 years of experience . With the education and real life experience of our technicians you and your home or business will be back to “Like it never even happened” as soon as possible.

Almost time for a spring cleaning.

2/19/2019 (Permalink)

There is under a month left of winter , it is time to think of that spring cleaning. The house has been closed up for months with the fireplace blazing and the family coughing. The house will be able to be opened up and aired out in a few weeks , hopefully taking some germs and dirt out on the fresh spring breeze. Only if it was that simple. Dirt , dust and germs have been able to stagnate in the house since the fall, fireplaces have been roaring and carrying soot particles in their flames and distributing them into the air. The families winter colds and flu  have been saturated into the air and a deeper clean will be need for that fresh spring feel to really set in.

As a child watching my grandmother clean the house from top to bottom and helping when I could was an arduous experience but well worth the result. The house seemed to brighten up afterwards , the walls and ceiling were glowing , the rugs looked plush and the carpet fibers danced under my feet while the air in the house smelled of fresh flowers and a hint of bleach. Even though she was exhausted from the cleaning ,she was able to relax with a cup of tea and a good book afterwards. She would curl up in her favorite chair next to the living room window as the spring breeze danced through the curtains and read for a few minutes and doze off for a well deserved nap.

The surface of the house was spotless and the furniture and all the contents were cleaned thoroughly but she was not aware of the dryer vent line or duct cleaning that could be done.    The dryer vent cleaning is necessary to help with effective and timely drying as well as fire prevention and safety. The HVAC duct system also needs periodic cleaning to remove any allergen ,dirt or dust build up . Following a regularly scheduled filter replacement will help maintain a clean and effective  HVAC system and provide a cleaner air those asthma and allergy sufferers in your family. SERVPRO of White Plains offers this service and can help meet your spring cleaning needs. Our trained and professional staff will be able to add a refreshing finishing touch to your spring cleaning.

SERVPRO First Responder Bowl

1/15/2019 (Permalink)

SERVPRO  SERVPRO First Responder Bowl was played at historic Cotton Bowl Stadium. The newly renamed bowl is designed to honor the sacrifice and service of the brave men and women who are the first line of defense in local communities when the unexpected or the unthinkable happens says Antoinette Pelli of SERVPRO of White Plains. Kickoff for the event was televised by ESPN, on December 26 at 1:30 ET, featuring Boston College and Boise State University.

“It’s a privilege to have the SERVPRO name associated with an event that celebrates the dedication and selflessness of first responders,” said Pelli. “These men and women are true hometown heroes and first on the scene when disaster strikes, helping to save lives and protect property.”

The SERVPRO First Responder Bowl honored first responders including police officers, firefighters, EMS workers, correctional officers, search and rescue teams, dispatchers, security guards, federal agents, border patrol agents, and military personnel who have specialized training and are the first to arrive and provide help at the scene of an emergency. Event organizers distributed  complimentary tickets to verified first responders and their families who signed up at These complimentary tickets were possible thanks to corporate sponsors like SERVPRO and individual fans who choose to “Sponsor a Responder” with a $15 donation when they purchased their general admission tickets.

“The SERVPRO First Responder Bowl was a celebration of the commitment to service demonstrated by the everyday people who willingly put themselves in harm’s way to protect the lives and property of their neighbors,” said Sue Steen, CEO of SERVPRO Industries, Inc. “SERVPRO is honored to have this opportunity to shine a spotlight on all of these hard working first responders, and their families, and to recognize them for the heroes they are.”

Unfortunately the game was called off after the area had experienced some very inclement weather. The safety of the fans, players and event staff are paramount. Safety First! 

SERVPRO is an industry leader and provider of fire and water cleanup and restoration services. For more information on SERVPRO of White Plains, please contact Antoinette Pelli at (914) 684-1560 or For more information about SERVPRO, please visit


Founded in 1967, the SERVPRO Franchise System is a leader and provider of fire and water cleanup and restoration services and mold mitigation and remediation. SERVPRO’s professional services network of more than 1,700 individually owned and operated Franchises responds to property damage emergencies ranging from small individual disasters to multi-million dollar large-loss events. Providing coverage in the United States and Canada, the SERVPRO System has established relationships with major insurance companies and commercial clients, as well as individual homeowners.

Our highly trained specialists can restore your home.

5/13/2016 (Permalink)

If you live in Harrison,Purchase,Portchester, Rye, Ryebrook, Pelham, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water or fire damage.

SERVPRO of White Plains and New Rochelle is an IICRC firm. The Institute of Inspection, Cleaning and Restoration Certification (IICRC) creates the standards for the restoration industry and provides training and certification to restoration companies. IICRC Certified Firms have the right to display the IICRC Certified Logo.

IICRC Certified Firms must

• Present accurate information to consumers and conduct business with honesty and integrity.

• Require a technician on all jobs who has been formally trained and passed all required tests.

• Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.

• Maintain liability insurance to protect all parties in the event of an accident.

• Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration and mold remediation. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The water damage restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of White Plains and New Rochelle

SERVPRO of White Plains and New Rochelle specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration and we are an IICRC Certified Firm. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.