Recent Posts

Falling Trees and Storm Damage

8/3/2016 (Permalink)

Storm Damage Falling Trees and Storm Damage Trees falling on your home can create a mess in your home. Let us clean it up and get you back in your home faster than anyone else in the business.

Late summer is upon us, which means possible serious storms in the North East

A common occurrence during large storms is trees falling on and damaging your property. Don’t wait until it happens. Be prepared for this type of storm emergency. Here are 5 steps to take to prevent the issues of falling trees in the White Plains and New Rochelle area.

  1. Trees that are old or diseased can easily succumb to flooding and windy storms. Go ahead and remove hazardous trees before a storm approaches.
  2. In the event a tree does fall on your property, first, make sure everyone is okay. Leave your home if you feel unsafe inside the property.
  3.  Look to see if there are any wires or power lines hanging and if they are, call the police and the power company.
  4.  Call your insurance company and if you can safely do so, take pictures.
  5. Contact us at SERVPRO of White Plains/ New Rochelle. We will place a tarp on the roof if needed. We will also carry out any board up services required and clean up any water inside the home. Boarding up parts of the home that have structural damage will help with your insurance claim and also deter any vandals while you are away from your home.

*TIP: The nature of emergency situations, often do not allow you to check licenses or BBB reports. It’s best to have a trusted restoration and storm cleanup company in mind before things like this happen. Contact SERVPRO of White Plains and New Rochelle to receive a free Emergency Readiness Plan. This plan will organize all the necessary steps and information you will need in the event of storm damage, water damage, fire damage, and cleanup.

As a trusted leader in the restoration industry, SERVPRO of White Plains and New Rochelle has highly trained technicians that are dedicated to responding faster to any size disaster. We provide 24-hour emergency service and have the training and expertise to handle your restoration and cleaning needs. Contact us and we will make it "Like it never happened.”

A Letter from a Happy Client

7/25/2016 (Permalink)

Community A Letter from a Happy Client Thanks to Natalie for this wonderful letter. We are glad she had such a great experience.

This is a letter of recommendation for SERVPRO of White Plains & New Rochelle, who we employed to mitigate mold  at our Townhouse located in Pelham, NY. 

In the past, I had owned several properties and have dealt with multiple contractors which in fact did bring me a lot of grief. Lack of timely completion, lack of control over subcontractors and a lack of general all around ownership of the job was something I had come to expect as the norm. 

In December 2015, we had a major flood in our Townhouse from a broken pipe in a bathroom located on a third floor. It took us over 6 months to negotiate overall damage price with the Insurance provider due to damage quote estimate difference, among other difficulties. 

After many months of detailed research, we were lucky to find  ServePro of White Plains & New Rochelle who did a great deal to change our views when it comes to working with a Mitigation company.

Antoinette from ServePro worked diligently to remove the multiple loose ends and questions that caused confusion, cost overruns and delays with the Insurance provider. She is extremely knowledgeable, very professional, has excellent communication skills and keeps everyone informed of all aspects of the project.

The SERVPRO Team utilized excellent project management skills to problem solve any issue that arose during the project. They were very detail oriented, focused on keeping the project on schedule and on budget. I find them to be very honest and straightforward on all issues.  They are efficient, work hard to keep the project in-line and are excellent in communication. This was a great experience for us to work with such a professional group of contractors!

I would highly recommend Serve Pro of White Plains & New Rochelle to anyone who wishes to undergo a mitigation project with as little anguish as possible. 

Do you use a Contractor or SERVPRO?

7/19/2016 (Permalink)

Water Damage Do you use a Contractor or SERVPRO? Make sure you save time and money by calling SERVPRO if you have water damage!

Imagine you come home one evening and you walk into your living room covered with water and your ceiling has collapsed.

What do you do?

Who do you call?

Do you call your contractor or a Water Restoration Company?

What is the difference?

There are many differences between contractors and Water Restoration Companies. Here are a few:

  • A contractor’s job is to replace everything that is affected. This will include all flooring, walls, cabinets and even furniture. SERVPRO is certified in drying water damage to industry standards. We will not remove materials unless it is necessary. This prevents further interruption to your daily life.
  • A contractor will have to replace all of the materials they took out of your home. This can take weeks waiting for material decisions, insurance approval, shipping, and installation time. SERVPRO’s average drying time is only 3 days. We have crews available 24/7 and someone to monitor your job daily.
  • Replacing flooring, drywall, and all of your furniture is expensive. Restoring your home is a lot less expensive than replacing everything in your home.
  • When you call SERVPRO of White Plains/ New Rochelle you can expect a First Responder on site within two hours. We will assess the situation with you and run through al of our options. We will get rid of anything that could cause more damage to your home and salvage as much as we can to save you time and money.

    If you have a problem call: (914) 684-1560

    We operate in Portchester, Rye, Rye Brook, Harrison, Larchmont, Mamaroneck, New Rochelle, and White Plains. 

    Avoiding Water Damage

    6/24/2016 (Permalink)

    Water Damage Avoiding Water Damage Make sure to use these prevention tips to save yourself money down the road.

    The following are the five leading causes of water damage insurance claim and came up with solutions to help prevent them.

    Plumbing Supply System Failure

    The average cost was more than $5,000 after the deductible was paid.

    Reducing the Damage

    • Some indicators are increased monthly water bill, banging pipes, rust stains, moisture in the walls or on floors, and signs of wet soil erosion near the foundation.
    • Reduce risk of frozen pipes by raising your thermostat to 60 degrees or higher in the winter, insulate pipes, or let faucets drip so that water isn't sitting still in the pipes.
    • Install a leak detection system, just in case.

    Toilet Failure

    The average cost was over $5,500 after the deductible was paid. 1/3 of these incidents were caused by overflowing or clogged toilets.

    Reducing the Damage

    • Wait for the valve to completely refill the tank and bowl. If it looks like it may overflow, turn off the supply valve.
    • Inspect a toilets components twice a year.
    • Consider upgrading the supply line to a sturdier braided steel hose.

    Water Heater Failure

    Reducing the Damage

    • Check the life expectancy and warranty for the water heater and replace accordingly.
    • Make sure to maintain the heater. Flushing sediments and inspecting the heater's anode rod may lead to an increase in life expectancy of your heater.
    • Inspect valves and use ball valves instead of gate valves whenever possible.

    Plumbing Drain System Failure

    The average cost per incident is $4,000 after the deductible was paid.

    Reducing the Damage

    • If the sewer system is connected to the city's sewer system or you are located downhill or below street level, contact a professional to install a backflow prevention assembly into the home's sewer system.
    • Plant trees away from lateral drain lines to prevent roots from damaging piping
    • Never pour grease down the drain.

    Washing Machine Failure

    Washing machine claims averaged more than $5,300 per incident after the deductible was paid.

    Reducing the Damage

    • One burst inlet hose and your laundry room is flooded in a matter of minutes. Replace rubber hoses every three years and consider upgrading to sturdier braided steel hoses.
    • When leaving the house for an extended period of time, turn off the hot and cold water supply valve to reduce failure risks.
    • Don't try to cut corners by overloading the machine, and use it only while someone is at home.

    Will Home Owners Insurance Cover Mold Remediation?

    6/10/2016 (Permalink)

    Mold Remediation Will Home Owners Insurance Cover Mold Remediation? Let us fix your mold problem!

    Insurance companies will not always cover all mold damages which is why it is a good idea to contact your provider. Whether mold is covered under your insurer is something that varies from policy to policy. Occasionally it will specifically state whether they do or don't cover removal of mold. Others will only pay for removal but not testing despite the fact that tests may be necessary to discover if there is mold in the first place. In many cases they will only cover part of the removal process or you can pay extra to add mold to your policy.

    Does the Cause Affect the Coverage?

    Yes, in many cases the coverage will depend on the cause of the mold. If the mold is caused by something covered by your policy such as a pipe burst, which is covered by insurance, they are more likely to cover removal than if it is caused by neglect of home maintenance.

    Water Damage From Flooding

    After a flood, it is very common for mold to appear. If your insurance does not cover flooding then there is a good chance that the mold wont be covered either. If you live in a flood prone location it may be a good idea to purchase flood insurance and check if that would cover mold due to a flood as well.

    Roof Leaks

    Generally, roof leaks are not covered in insurance policies, therefore you will most likely get no coverage for mold as a result. If the roof leak, however, is caused by a falling tree which causes a leak, there is a good chance you will be covered.

    Broken Pipes

    Homeowners insurance does not typically cover leaky pipes, but often will cover a burst pipe. Again, if they cover the cause it is more likely that they would cover the mold as a result.

    Water Damage Following a Fire

    Homeowners insurance almost always covers fires. The thing that many people neglect to think about is the water used to put out that fire. This can lead to mold damages which most likely will be covered.

    Remediation

    Here at SERVPRO, we have trained crew members to help efficiently and completely remove the mold from your house and help work with you to solve the cause of your problems. 

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains and have mold problems, call us at:

    (914) 684-1560

    What Would you do if your House Floods?

    6/6/2016 (Permalink)

    Water Damage What Would you do if your House Floods? Floods can seem disastrous but with our help life will be back to normal in no time.

    Floods can be caused by a variety of things and you will want to implement these practices to ensure the safety of you and your home, as well as having the best outcome with your insurance.

    Avoid Risks

    If you had to evacuate, make sure it is safe before you return. Check for any warping, cracked foundations, or other structural damage before entering the home. You may also want to speak to your utility companies to be sure it is safe from things such as electric or gas.

    Health

    The water that is now in your home could be contaminated by sewage. It is recommended that you wear waist high waders or waterproof boots that come waist high. Also, dispose of any food that comes in contact with the water.

    Take Pictures

    Before doing anything to your home after a flood be sure to take photos or videos of your home to prove the damage to your insurance company.

    Contact your insurance provider

    Make sure you have your insurance company's phone number in case you experience a flood. Let your insurance representative know the extent of the damage to your home and of any repairs you wish to make. 

    Clean Up

    This is where SERVPRO steps in. We will help remove water from your house and afterwards mitigate mold so that there are no long lasting negative effect on you or your house.

    If you experience a flood in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, new Rochelle, or White Plains call us at:

    (914) 684-1560

    Preventing Fire in Your Clothes Dryer

    6/2/2016 (Permalink)

    Fire Damage Preventing Fire in Your Clothes Dryer Dryer Fires are more common than you think!

    Fires can occur when lint builds up in the dryer or in the exhaust duct. Lint can block the flow of air, causes excessive heat build-up, and result in a fire in some dryers.

    To help prevent fires:

    • Clean the lint screen/ filter before or after drying each load of clothes. If clothing is still damp at the end of a typical drying cycle or drying requires more time than normal, this may be a sign that the lint screen or exhaust duct is blocked.
    • Cleaning the dryer vent and exhaust duct periodically. Check the outside dryer vent while the dryer is operating to make sure exhaust air is escaping. If it is not, the vent or the exhaust duct may be blocked. to remove a blockage in the exhaust path it may be necessary to disconnect the exhaust duct from the dryer. Remember to reconnect the ducting to the dryer and the outside vent before using it again.
    • Cleaning behind the dryer, where lint can build up. Have a qualified service person clean the interior of the dryer chassis periodically to minimize the amount of lint accumulation. Keep the area around the dry clean and free of clutter.
    • Replace plastic or foil, accordion-type ducting material with rigid or corrugated semi-rigid metal duct. Most manufacturers specify the use of a rigid or corrugated semi-rigid metal duct, which provides maximum airflow. The flexible plastic or foil type duct can more easily trap lint and is more susceptible to kinks or crashing, which can greatly reduce the airflow.
    • Take special care when drying clothes that have been soiled with volatile chemicals such as gasoline, cooking oils, cleaning agents, or finishing oils and stains. If possible, wash the clothing and, preferably, hang the clothes to dry. If using a dryer, use the lowest heat setting and a drying cycle that has a cool-down period at the end of the cycle. To prevent clothes from igniting after drying, do not leave the dried clothes in the dryer or piled in laundry basket.

    The Harmful Effects of Fire Damage

    5/23/2016 (Permalink)

    Fire Damage The Harmful Effects of Fire Damage Fire damage can seem life shattering. Allow us to help make it "Like it never even happened."

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    Some of the biggest issues associated with fire damage don't come directly from the flames. The heat and water vapor from combustion can cause severe damage. There is also the smoke and soot from the fire that can cause lasting problems to your home. They contain toxic chemicals and also have a smell that lasts. 

    Plastics and other synthetic materials can leave behind harmful chemicals that are dangerous to inhale. Wood smoke is usually the largest contributor to smoke in the building. It contains methane, carbon monoxide, benzene, sulfur dioxide, formaldehyde, formic acid, acetic acid, and traces of heavy metals. This combination of chemicals is quite hazardous and can cause major problems for anyone who inhales or comes in contact with the smoke or residue left behind. The smoke and soot can cover almost every surface in the house even in places that were not directly adjacent to the fire, traveling either through air vents or wall cavities.

    Removing smoke and sot requires the proper machinery and expertise. Here at SERVPRO of White Plains we have all of the machinery and expertise you would need. Our certified professionals have been working with people in need of help for years.

    It may seem like life will never be the same following a disastrous fire. With the help of our technicians we can get you back on track. Let us make it "Like it never even happened."

    Preparing For Hurricane Season

    5/20/2016 (Permalink)

    Storm Damage Preparing For Hurricane Season Hurricanes can be devastating. Make sure you and your family are prepared and know you can have peace of mind that we are there for you 24 hours a day

    Hurricane Season is June 1st through November 30th. Since it's right around the corner, SERVPRO of White Plains/ New Rochelle wants to help make sure you and your family are safe and prepared.

    There are a few things you can do now to help reduce damage if there is a hurricane. Stock up on batteries and water, check to see if your flashlights are all working, and, if you have one, make sure your generator is in good working order.

  • Prepare an emergency supply kit
  • Clean out gutters and trim trees and shrubs
  • Inspect your roof, siding, foundation, and basement to identify areas that need to be repaired or replaced
  • Check that your sump pump is working
  • Before the Storm

  • Bring lawn furniture, trash cans, and toys inside
  • Cover windows with 5/8 inch plywood that's cut to fit and ready to install.
  • Fill your gas tank
  • Park car in a garage or next to a building to protect from wind and debris
  • Charge your cellphone and other electronics.
  • During a Storm

  • Listen to radio or tv for information
  • Avoid using phone except for emergencies
  • Stay inside unless you are told to evacuate
  • Stay away from windows and external doors
  • Keep your emergency kit with you
  • If water starts to come in your home, lift any clothes to a higher place 
  • If you experience water damage call us at :

    (914) 684-1560

    We service Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, and White Plains. Don't wait to call! the longer you wait the more damage could occur.

    Faster to your Westchester County Water Damage Event

    5/16/2016 (Permalink)

    Water Damage Faster to your Westchester County Water Damage Event SERVPRO of White Plains provides 24 hour fire and water damage restoration service in Westchester County

    If you live in Portchester, Rye, Ryebrook, Harrison, Larchmont, Mamaroneck, New Rochelle, or White Plains call us immediately if you have water damage.

    Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of White Plains provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

    Faster To Any Size Disaster

    Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of White Plains arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

    Need Emergency Service? Call Us 24/7 – (914) 684-1560

    Water Damage Timeline

    Within Minutes

    Water quickly spreads throughout your property, saturating everything in its path.

    Water is absorbed into walls, floors, upholstery, and belongings.

    Furniture finishes may bleed, causing permanent staining on carpets.

    Photographs, books, and other paper goods start to swell and warp.

    Hours 1 - 24:

    Drywall begins to swell and break down.

    Metal surfaces begin to tarnish.

    Furniture begins to swell and crack.

    Dyes and inks from cloth and paper goods spread and stain.

    A musty odor appears.

    48 Hours to 1 Week:

    Mold and mildew may grow and spread.

    Doors, windows, and studs swell and warp.

    Metal begins to rust and corrode.

    Furniture warps and shows signs of mold.

    Paint begins to blister.

    Wood flooring swells and warps.

    Serious biohazard contamination is possible.

    More Than 1 Week:

    Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.

    Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

    About SERVPRO of White Plains

    SERVPRO of White Plains specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.